Kettlemans Bagel opened in Ottawa in August of 1993. When the business started, our mission was to make the best bagels you could find.
By rolling, kettling, and baking traditional Montreal Bagel in a wood-burning oven using hand-picked hardwood, and maintaining an unwavering commitment to the traditional quality of the food, we have become a food institution — 24 hours a day, 7 days a week, and 365 days a year — for over 25 years. However, tradition does not mean much if the authenticity is gone.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.