Betsy provided some of the best customer service I’ve had in a long time. She was friendly, professional, and made us feel genuinely welcome from start to finish. She was attentive without being overbearing, kept our drinks topped up, and made sure our meals came out exactly as ordered. Her positive attitude and great sense of hospitality really enhanced our dining experience. It’s employees like Betsy who keep us coming back to East Side Mario’s. Thank you for making our visit so enjoyable—we’ll definitely be asking for you again!
Betsy made our visit to East Side Mario’s absolutely outstanding! From the moment we sat down, she was warm, welcoming, and incredibly attentive. She checked on us throughout the meal, made great menu recommendations, and made sure everything was perfect without ever making us feel rushed. Her friendly personality and genuine care for her guests really stood out. The food was delicious, but Betsy’s exceptional service is what made this experience memorable. If you’re dining at East Side Mario’s
ask for Betsy, you won’t be disappointed! She truly goes above and beyond. Highly recommend!
J1
Jabroni #11
Jul 20, 2026
My partner and I went for dinner here for the first time on Saturday. It was a little bit busy but we got to our booth in about 5 minutes. The tables were a little sticky, probably need to refresh the quality bucket.
Ghazal was our server and I just have to say that she was the most pleasant and courteous server we've had in a while. Although we showed up a little late(Google has this place closing at 10pm.) we were served in a timely manner and never felt rushed.
Accommodating, professional and just over the top. The apps came at the right time and we did not feel the need to finish our plates. Everything was cleared before our mains. The tomato sauce was excellent. I ordered the Mangia Platter and my partner ordered the Spaghetti and Meatballs. Pro-tip...don't fill up on the bread.
After the battle she cleared our table and delivered the sweetest ice cream I have had in a while. Safe to say she didn't have to, but it was gone in an instant. Thank you! We will come back again in the near future. We hope that Ghazal wins it all! She kind of reminds us of Naomi from Waiting...😆
MO
Micky I. O.
Jul 19, 2026
With family we regularly go to East Side Mario’s.
Though this was our first visit to this location, as we were just passing by and noticed it, no wonder this location has won so many titles over the years.
The staff is amazing, the food is excellent, and the place is incredibly well managed. We also did not have to wait between the courses with empty plates or an empty table. The manager is great, he is actually running the floor and interacting directly with guests.
We have not had service like this in a very long time, and this is definitely the place we will be coming to from now on when going to ESM, even though it is farther from our home, as it is worth it. The place was also very much full all night, people kept coming with their families, which is a good sign, and it did not compromise any of the food quality or the speed of service.
Thank you for the great experience, and a special shoutout to Ghazal, our waitress for the night, who is energetic, great, and naturally knows how to multitask. Also, shoutout to Ritz, who was incredibly upbeat and friendly when interacting with our table.
AF
angelo ferrari
Jul 12, 2026
The atmosphere and food were a mixed bag, but our server Darya completely saved the day!
When we arrived, we had to clean crumbs off 3 of the 8 chairs and pull the tables out from the wall just so the 4 of us could fit. The updated menus were a nice touch though very easy to read with great pictures.The drinks (pop, beers, and daiquiris) were cold and refreshing.
Unfortunately, the food was just okay and a bit bland; it definitely needed more flavor. The timing was also rushed. Our soup, salad, and breadsticks came first, but the hot appetizers arrived after just one bite of salad. A little breathing room between courses would have been nice.
However, Darya was an absolute doll! OMG, she was so delightful. Our entire food and beverage order was perfect, nothing was missed, forgotten, or sent back. She was incredibly knowledgeable, attentive, and detailed. Even though she had a lot of other tables, she absolutely rocked it and checked off every single box for excellent guest service. Thank you, Darya!