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Rotisserie Chicken
Brand Certified

Swiss Chalet

3.7
(843 reviews)

Business Details

879 Fort William Rd, Thunder Bay, ON
P7B 0A9, Canada
(807) 683-2625

About

RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Thunder Bay, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Details

  • Dine-inAvailable
  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Swiss Chalet
879 Fort William Rd, Thunder Bay, ON
P7B 0A9, Canada

Hours

Monday11:00 AM - 9:00 PM
Tuesday11:00 AM - 9:00 PM
Wednesday11:00 AM - 9:00 PM
Thursday11:00 AM - 9:00 PM
Friday11:00 AM - 9:00 PM
Saturday11:00 AM - 9:00 PM
Sunday11:00 AM - 9:00 PM

Menu

3 menus · 351 items

Explore offerings from Swiss Chalet on 879 Fort William Rd in Thunder Bay, with popular thanksgiving feast - limited time!, daily deals, starters, and rotisserie chicken available at this location.

Dining Room

110 items
View full menu

Takeout

121 items
View full menu

Delivery

120 items
View full menu

Reviews

3.7
843 reviews
5 stars
388
4 stars
172
3 stars
94
2 stars
51
1 star
138
  • CF
    Carol Fobister
    1 day ago
    1.0
    Waited 45 mins for our drinks. Another 20 mins for our food. Waitress was down right rude. She slammed our drinks on the table and threw our straws at us. She yelled at us and had a very condescending attitude. I told her I used to be a waitress and she says I doubt that. She told us never to come back. And I won’t be! Poor service for sure!!
  • KS
    Katelyn Smith
    1 day ago
    1.0
    Would not eat here. The food is extremely dry When the food and service is so bad and people are absolutely tearing into them on google the owners have to get their daughter to post a 5 star review in an attempt to stop public shame.
  • DW
    Darren W
    4 days ago
    1.0
    We ordered 3 family meals from this restaurant. When we got home we found items missing from all 3 meals were we were missing sides, dips, and the deserts. After contacting them via phone they offered us a free quarter chicken meal. Which was much less then the total cost of the items missing. He explained that was all he could offer without us talking to a manager. So the next day we came back talked to the manager (Amulya). She was very professional and kind and offered 1 family meal compliments on our next visit for take out or dine in. So today we decided to come dine in for our meal. We were seated and made our order. After an 95 minutes later our food came out. Everything was okay. But not once were we checked in on or offered refills. We ate until our youngest got restless so we asked the front staff for boxes to go and the receipt for the 1 appetizer and 3 drinks we ordered extra. The bill came with the free meal on the receipt we explained to the waiter that the manager told us it was complimentary because of the mistake with our take out order. She apologized and said she will check with the manager. That's when this rude loud women came to our table (Michelle) demanding to know why in the world she would comp our meal. We explained that we talked to a manager but she assured us she was the only manager and no one else could authorize that. After mentioning the first managers name she disappeared into the back to check something never to return. She sent the waitress back to tell us the first manager was the General manager and no one told them anything. It doesn't excuse Michelles behavior and she wasnt even professional enough to explain the mix up or offer an apology at all. Terrible experience all because of Swiss Chalets terrible Manager Michelle. Can't recommend this place at all.
  • TW
    Travis Watson
    5 days ago
    1.0
    First, we waited about ten minutes at the front of the Resturant for a server to come tell us that the pick up window was on the side of the building. This was our first time ordering online. While we were waiting there were 4 different groups (about 15 people) waiting to be seated. The tables looked to be less than half full so there was plenty of space for them. One of those groups was seniors sitting in uncomfortable chairs for who knows how long. The server told me that the kitchen was busy and I replied, “that’s fine but these people would probably much prefer being seated at a table while they wait rather than being stuck in the lobby.” Also, we ordered our food about 40 minutes ahead of time and we still had to wait 20 minutes for our food to be ready when we got there.
  • KV
    Kat Velasquez
    Sep 25, 2026
    5.0
    Every time I visit my family in Thunder Bay, we come to this Swiss Chalet. The food is always fresh and delicious—I especially love the chicken! My only complaint is that the last few takeout orders have been missing the classic dipping sauce and butter packets. Other than that, we always enjoy our meals! Please include the condiments for to go orders!

Frequently Asked Questions About Swiss Chalet

Does Swiss Chalet at 879 Fort William Rd, Thunder Bay offer a Braille menu?

Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.

Brand Certified Facts from Swiss Chalet

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Certified October 04, 2026Yext Knowledge Graph
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