I go here pretty often because I live nearby, but lately it’s been disappointing.
The chicken is constantly sold out. Last time, I went around 7 PM and they told me they had no chicken at all. This time, I went around 1 PM, right during lunch, and they only had dark meat available. I understand that restaurants can run out of certain items sometimes, but this seems to happen way too often.
The service was also terrible. The staff seemed like they really didn’t want to be there, and it made the whole experience unpleasant. A little friendliness and better customer service would make a big difference.
The chicken itself was also extremely salty this time. I used to really enjoy the food here, which is why I kept coming back, but I don’t know what changed. It was so salty that it was hard to enjoy.
I really hope they improve the food consistency, keep enough chicken available—especially during lunch and dinner hours—and work on the customer service. This place used to be much better.
CR
Canada Reviews
Sep 11, 2026
3.0
The food was good, although very oily. As others have pointed out, when there are no customers around, the cashiers basically "hide" in the back and you have to hope one of them is close enough to see you when you get there. Customer service is not bad (they were never rude), it's just non-existent.
OG
osirisgomez@gmail.com Gomez
Sep 7, 2026
1.0
Worst service ...biggest attitude in the world ...
RB
Richard Bacchus
Aug 20, 2026
3.0
The wings were surprisingly pretty good. Got the three pieces and three wings for $8 deal. The three "pieces" were 50% bone cartilage and fat. Unrecognizable what part of the chicken it came from.
And to make matters worse, when I asked for a refill for my drink they refused.
I've never had a problem with any fast food establishment refusing to refill a fountain drink when they don't have the machine available for the customer 👎
BL
B L
Aug 2, 2026
1.0
This is the 2nd time at this location. First time waited for service called out for someone that might be at the back but no response and assumed they must be closed. After getting A&W I saw someone at the cash and figured oh well. 2nd time at this location same thing no one around...?? Yelled out to the back and after a minute someone poked there head out. I said you open and reply was yea what do you want. Food took about 10 minutes. Chicken was dry small and seemed like it was from the day before , fries cold and hard. What allful service and food. Never going back again. Go to Popeyes or Jollibee. If anyone from mall management sees these negative reviews they should not renew the lease for whoever owns this location. KFC management don't care about customers. That just want your money.
Yes, Imagine Cinemas Promenade is nearby and offers movie screenings, which can be a fun activity before or after visiting KFC.
Which other restaurants can I find near KFC in the mall?
Nearby restaurants include Howie T's, a kosher burger restaurant, Booster Juice offering smoothies and juices, Cinnaholic bakery, and St. Louis Bar & Grill specializing in chicken and sports bar ambiance.
Are there any family-friendly facilities near KFC Thornhill?
Yes, Gymboree Play and Music is nearby, offering community center services and event planning which can be great for families visiting the mall area.
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