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McDonald's

3.7
(1,128 reviews)

Business Details

81 Lombard Street, SMITHS FALLS, ON
K7A 4Y9, Canada
(613) 283-8633
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
81 Lombard Street, SMITHS FALLS, ON
K7A 4Y9, Canada

Hours

Monday5:00 AM - 12:00 AM
Tuesday5:00 AM - 12:00 AM
Wednesday5:00 AM - 12:00 AM
Thursday5:00 AM - 12:00 AM
Friday5:00 AM - 12:00 AM
Saturday5:00 AM - 12:00 AM
Sunday5:00 AM - 12:00 AM

Menu

1 menu · 184 items

Explore offerings from McDonald's on 81 Lombard Street in SMITHS FALLS, with popular breakfast, beef, chicken, and sandwiches & wraps available at this location.

McDonalds English Menu

184 items

Reviews

3.7
1,128 reviews
5 stars
415
4 stars
303
3 stars
191
2 stars
81
1 star
138
  • SY
    Susie Young
    Jul 30, 2026
    1.0
    I have experienced ongoing issues with the Smiths Falls McDonald’s location, and at this point I feel it reflects a serious lack of training, accountability, and customer care. A major recurring problem is with my coffee orders. I do not drink sugar, and I always clearly select “no sugar.” Sugar does not accidentally fall into a drink — it must be added. Yet approximately 80% of the time, my coffee contains sugar. In many cases, it is obvious that sugar was added and then dumped out, leaving a noticeable sweet taste. This is unacceptable and shows that orders are not being prepared or checked properly. Recently, I had an order with a missing item. When I contacted the store, I was told that because I ordered through the McDonald’s app, I needed to contact the app’s customer service. These are entirely separate from McDonald’s customer service, yet the store refused to assist. When I contacted the app support line, the supervisor insisted there was “no record” of my order unless I could provide an order number. The McDonald’s app does not display order numbers for past orders, and I explained this multiple times. Despite the order appearing in my app history, the payment being withdrawn from my bank, and reward points being issued, the supervisor refused to acknowledge the order existed. I was told I was wrong until I could produce an order number that the app does not provide. I filed another complaint and received an email instructing me to call customer service again. At this point, I filed a BBB complaint. That finally resulted in a call from Tim Murphy, who I understand is the franchise owner. Unfortunately, he also stated that there was nothing he could do if the issue involved the app — even though I ordered from McDonald’s, using McDonald’s own app, and the issue originated with the restaurant. It has now been two months and I still have not received my refund for the missing items. I will be filing a chargeback with my bank due to the lack of resolution. It is extremely disappointing that a major company like McDonald’s shows so little accountability and allows customers to be passed around with no meaningful assistance. This location needs significant improvement in training, customer service, and basic order accuracy.
  • AO
    Ahmet Ozmedir
    Jul 20, 2026
    5.0
    I like ice cream
  • MT
    Matt Tyrrell
    Jul 11, 2026
    5.0
    Went in for lunch at the time they were switching from breakfast to lunch. Ordered a double Big Mac and received a single. Went back to replace the burger and the person got the burger replaced very fast and let me keep the original burger. Great customer service.
  • MV
    Maria J Villarreal
    Jul 8, 2026
    2.0
    Not sure what’s been going on with this location the last 3 months, I always seem to be missing ONE item or I receive the wrong size, so far they have missed one or both hashbrowns more than once, also missed add on mcvalue burger and nuggets, wrong size poutine (paid for a large and I got a regular size) and extra sauces I pay for. I making this review for others to CHECK their orders before leaving, I’m 10 mins outside of Smiths Falls so it’s frustrating to have to drive back after arriving home.
  • TI
    Tony I
    Jul 2, 2026
    3.0
    Total confusion behind counter.long wait! At McDonald's?

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's on Lombard Street in Smiths Falls?

McDonald's on Lombard Street in Smiths Falls is open daily from 5:00 AM to 11:59 PM.

Does McDonald's Smiths Falls offer drive-through service and what are its hours?

Yes, the McDonald's Smiths Falls location has a drive-through service available daily from 5:00 AM to 11:59 PM.

Brand Certified Facts from McDonald's

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Certified August 16, 2026Yext Knowledge Graph
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