McDonald's

Reviews

• NJ

  NADIA JUDUNATH

  2 days ago
  1.0
  This is the second negative experience I’ve had with this location. The first time, I ordered through the McDonald’s app for pickup. The app showed the location as open, but when I arrived, the restaurant was closed. There were multiple other customers there dealing with the exact same issue. My card had already been charged, and when I contacted customer service, I was told they could only offer points in the app instead of a refund for food I never received. I tried dealing with both the store and head office and was sent in circles until I eventually gave up and accepted the loss. Today, I ordered delivery through Uber Eats. The receipt clearly stated “1 of 4 bags,” and the bags themselves were numbered, yet I only received 2 out of the 4 bags. I called the Uber driver, who said there was nothing he could do because he was only handed two bags. While I understand that, there still needs to be accountability from both the driver and staff to ensure complete orders are being handed off, especially when the receipt clearly indicates multiple bags. Trying to resolve this through Uber was also frustrating. I could only get the AI assistant, which offered me roughly an $18 refund on a much larger order. I ordered 5 meals and 1 additional item, but only received 1 meal and the drinks that came with it. The rest of the meals were missing. I finally got through to the restaurant directly, and although I was understandably upset, I do want to acknowledge that the employee who answered the phone handled the situation professionally and respectfully. Their solution was for me to place another Uber order so they could resend the missing food and personally oversee it. The most frustrating part is that I have a sick child at home whose asthma is flaring up, which is why I ordered food for the family in the first place so I could focus on taking care of my child. Instead, one out of my four kids got to eat while the rest were left waiting. At this point, it’s not just about the missing food, it’s the repeated lack of accountability and the difficulty in getting proper customer support or resolution.
• RD

  Ram Dhinesh

  May 2, 2026
  1.0
  Totally Messed up my order today when i ordered what i wanted to have then i didn’t get refunded Plus employee of month & manger are the worst I won’t recommend anybody that i know to buy McDonald from here anymore Also I won’t either get anything from this location anymore They’re better McDonald’s in Scarborough then this one ☝️ 😡
• RR

  Robert Russo

  Apr 23, 2026
  5.0
  I love McDonald's!
• VG

  Vince Green

  Apr 22, 2026
  1.0
  they are unable to prepare the right food
• SS

  S.R

  Apr 5, 2026
  1.0
  Ordered 2 Spicy McChicken burgers yesterday and it was very disappointing. The chicken patties were extremely dry and gross, like they had been left warming for too long—all the moisture was gone. Unfortunately, we had already left the store when we took a bite, and ended up throwing them out. They were also very skimpy on the lettuce. I wish I had taken a picture.

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