KFC

Reviews

• PM

  Pratheep Maha

  2 days ago
  1.0
  I’m extremely disappointed with the service and the quality of the food I received today. I placed an order online and received my order confirmation at 5:21 PM. I arrived at the store at 5:36 PM and asked if my order was ready. The staff told me they had not received the order, but said they would start making it. I waited, and I could see my name on the screen, yet I watched other customers who ordered after me receive their food while I was still waiting. At one point, another staff member asked me what order I was waiting for. I explained again that I had placed an online order and that my name was on the board. I was then told they had not received the order and was asked to show my phone so they could see the order and the items I had ordered. I had already been waiting for quite some time, and I then had to wait even longer for my food to be prepared. I finally left the store at 6:13 PM. That is 37 minutes of waiting after I arrived, despite having placed and received confirmation for my order nearly an hour earlier. Unfortunately, the experience did not end there. The food itself was also very disappointing. It was excessively greasy and oily, and the gravy had noticeable clumps and was not mixed properly. After waiting that long and dealing with the confusion surrounding my order, I expected the food to at least be good. What makes this even more frustrating is that there was no apology or acknowledgment of the inconvenience at all. Mistakes can happen, but the way this situation was handled was unacceptable. I should not have had to repeatedly explain my order, show my phone, and wait while customers who ordered after me received their food. Overall, this was a very disappointing experience — from the way the order was handled, to the excessive wait, to the quality of the food, and especially the complete lack of an apology or accountability from the staff.
• NN

  Nimra

  4 days ago
  1.0
  If you order here it will never be ready on time. When you come in that’s then they start prepping. Be prepared to wait min 20 mins. Quality is not the greatest. I’ve had better experiences at other kfc location.
• KL

  Kevin Lu

  Sep 28, 2026
  1.0
  40+ min wait from start of order completion to finish for this fast food restaurant. KFC should probably rebrand as a slow dine here. Multiple generations of chickens have been born and ready to go before your meal is.
• LG

  Lakshay Gandhi

  Sep 26, 2026
  1.0
  Worst kfc location i been to in Scarborough, unprofessional staff, flat warm drinks and stale cold food. Would never recommend this place to anyone.
• JZ

  joyce monique zornosa

  Sep 20, 2026
  1.0
  The trainee were nice, but they were so slow and it seemed like they have no idea what they were doing just merely staring at the screens for the food orders. While customer are very much upset waiting for their food. I ordered a box meal here I was told only 5 minutes but it took more than 10 minutes, I complained and by the time the trainee handed my food it was already cold as it’s been siting too long at their prep table. It was also very messy the gravy and sauces were all over the food bag. Its very horrible service, the shop was very dirty, you can see from where they were making food the prep table were also messy.