We ordered through Uber Eats from this location, and our order was originally supposed to arrive around 7:30 PM. It did not even show as “on its way” until around 9:00 PM, which is completely unacceptable.
We tried calling the restaurant several times to get an update on our order but were unable to get through to anyone. Waiting over an hour past the expected delivery time with absolutely no communication or update is ridiculous.
We understand that it may have been a busy evening, but this level of delay and lack of communication is extremely disappointing. We are very disappointed with our experience at this location.
SE
Shigeru Erwin
Sep 5, 2026
Unfortunately, my experience at this Swiss Chalet location was disappointing. I have visited and dined at several other Swiss Chalet branches, but this particular location did not meet the level of cleanliness, service, and overall experience I expected.
The main concern was cleanliness. The dining area floor appeared dirty, with napkins or tissues, receipts, and some food residue visible in different areas. Our table was also slightly sticky. The washroom was another concern, as the floor was wet and dirty, which made the overall environment feel poorly maintained.
Service was also disappointing. The staff did not seem particularly welcoming or attentive, and there was very little communication regarding the delay with our order. We waited approximately 30 to 45 minutes for our food, and during that time, I noticed some customers leaving because of the long wait. An explanation or update from the staff would have been appreciated, but none was provided.
The food itself was acceptable, particularly the chicken, but the fries were disappointing. They consisted mostly of small pieces rather than a regular serving of fries. The bread also seemed very basic and did not add much to the meal.
Overall, this visit did not meet my expectations based on my previous experiences at other Swiss Chalet locations. I hope management will take this feedback seriously and look into improving the cleanliness, customer service, communication, and food presentation at this branch. At this time, I would not recommend this particular location, and I do not plan to return.
NG
nestor graciano
Aug 31, 2026
We always like going to swiss chalet but last night's experience was unacceptable. We waited 45 mins for our chicken order. When it came, some parts of the chicken were slightly undercooked. The bread they served wasn't the usual dinner rolls and it was hard. It looks like the loaves you buy at a grocery store and they just sliced it. It doesnt even look or taste fresh. The french fries were soggy, like it was boiled in oil.
I asked the server about the bread. She said they ran out of the dinner rolls. That's it. They should've informed us about it when we ordered. Lots of people including us go there for the chicken and dinner rolls, and if that's not what we're getting, then what's the point of going? We were so hungry that we just tried to enjoy it, but we felt cheated. I have pics to prove these.
So the server brought our bill and the machine. She put the amount, then I was surprised that she didn't hand me the machine. She just kept on going and just showing me the screen. Then it got to the "tip" screen and she asked me what SHE'LL choose. That's when I asked if she can just hand me the machine. She said "oh yeah, yeah". Then I was reading the options, while the server was intently looking at what I was doing ( I was really contemplating if I should even give a tip considering our experience), I gave a small amount and was so shocked when she read the tip amount out loud! Not sure why, never had that experiene before!
We were actually thinking of just leaving because our orders were taking so long. We stayed because we thought that the food might go to waste. But our experience was really disappointing.
And if I may add, I won't share the details but I was able to talk to another customer and they were very disappointed too. They complained and were given 30% off. The server said "sorry but we we're so busy. It's not our fault though, it's the kitchen".
The restaurant was also very filthy. The floors were oily and there were pieces of food, receipts, on the floor.
Just an insight, if they won't be able to serve the customers well (quality of food, enough stock, or even manpower), then they should just limit the people they're taking in. I think it's more understandable to tell us at the door that there will be a long wait for food, that they ran out of rolls, and that they're short staffed, rather than giving the customers a bad experience.
The 2 can dine for $19.99 is definetely a good deal, but if you're not able to deliver a good quality, I'd rather pay somewhere else.
LW
Lare whoknows
Aug 30, 2026
Disappointing Experience from Start to Finish
Travelling all the way from Niagara, my party and I expected a decent meal, but this visit was easily the worst dining experience we have ever had. The service was virtually nonexistent—our waitress spoke only a few words, never checked in to see if our food was okay, and failed to mention free pop refills. With messy ribs ordered, we were only given a single paper napkin, with no wet wipes or bowls provided to clean our hands.
Unprofessional Staff and Unacceptable Environment
The atmosphere was equally shocking. The restaurant was visibly dirty, with floors needing a sweep and straw coverings scattered everywhere. The bathroom looked like it had not been cleaned in weeks. To top it off, the staff behaved like they were in a high school hallway, loudly complaining about how tired they were and even shouting "you shut up, no you shut up" across the room. It was deeply embarrassing to witness.
Slow Kitchen and Poor Management
Kitchen wait times were excessively long—so much so that we genuinely wondered if our server had gone on break or eaten a meal herself. We also witnessed another table walk out entirely, while a separate table had to be given a 10% discount due to the delays. Management really needs to step in, train the staff on basic customer service, and clean up the establishment. We will certainly never be back.
MH
Megan Harrison
Aug 22, 2026
Ordered for pickup here. When I ordered at 5:30 I was quoted 60 mins (not a range like I know some places do to make you expect some leeway time). Placed the order and the time to pick up was 6:30 precisely. I track my order and see it cooking more than 40 minutes before pick up time. Naturally I think great everything’s on track. I leave my house 10 mins before pickup and show up right at 6:30. It’s somewhat busy at checkout and not a single worker is assisting. I wait patiently about 10 mins for someone to come out to the pickup line. They help someone at the take out counter first, they’re quoted 25-35 minutes. Finally the worker moves on to me, I’m able to give my name and pickup time. They tell me it’s going to be another 25-35 minutes. I tell them that must be a mistake since I ordered ahead and my pickup time was 10 minutes ago. No mistake, she says, just busy. I ask her why bother ordering ahead when you can just come in and be quoted the same time on the spot? That doesn’t make sense, there should be prioritization when making the orders to ensure service level agreement timelines being given either at the table or at the time of order. I had to drive home, wait 20 minutes just to drive back and wait another 5 before the order was even ready.
I tried to speak to customer service to understand if that’s a regular experience and to pass on feedback about the app not giving a range or any indication that it’ll be longer than the time stated. They said they could only “pass me along to the manager of the store”. Reluctantly I was passed along, I figured I had 30 minutes to kill while I waited the extra time for my order. I waited and waited. Still waiting as I wrote this whole review. I would have loved to understand the situation better, but I never got to. Terrible experience, terrible store, terrible service. Couldn’t recommend less, unless you want to be hungry and disappointed.