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McDonald's

3.4
(2,470 reviews)

Business Details

77 Bank Street, OTTAWA, ON
K1P 5N2, Canada
(613) 237-5854
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
77 Bank Street, OTTAWA, ON
K1P 5N2, Canada

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 184 items

Explore offerings from McDonald's on 77 Bank Street in OTTAWA, with popular breakfast, beef, chicken, and sandwiches & wraps available at this location.

McDonalds English Menu

184 items

Reviews

3.4
2,470 reviews
5 stars
743
4 stars
586
3 stars
483
2 stars
227
1 star
431
  • FY
    Fırat Yılmaz
    6 days ago
    1.0
    watery orange juice 0 salt fries
  • ML
    Maude Lavoie
    Oct 2, 2026
    4.0
    Good food, Acceptable service ;)
  • DT
    Daniel Tomotsugu
    Sep 20, 2026
    2.0
    Unfortunate. Unless there is something really good to speak about I dont like posting about restaurants, but this is a McDonalds. Generally you know what you will get at a McDonalds, this visit at the 77 Bank street McDonalds in Ottawa was not thier best day. I ordered an Everything Bagel BLT., with cheese. They missed the cheese, and I had 2 sad pieces of bacon, and a small end piece of tomatoe, my tea was ordered with Oat Milk, which they also missed. When I went back to the counter and pointed this out, they actually told me I ate more than half of my sandwich so they could give me a slice of cheese and a tomatoe, I literally had eaten less than half and had only taken 2 bites ... they dumped part of my tea to add the oat milk. After pointing out to the manager that they must have been having a bad morning, I was offered a replacement sandwich, but they were out of everything bagels. Very unfortunate.
  • DT
    Debra Tomotsugu
    Sep 20, 2026
    3.0
    My Mcegg muffin sandwich on english muffin and medium hot earl grey tea was good. The second order of bacon, egg with cheese on toasted everything bagel and hot earl grey tea with oat milk was noy. The McDonald's messed up the second order (missed the cheese (which was paid for) and the oat milk. Plus, the butt end of the tomato was used (with end of the stem) When advised, counter staff member was grumpy. Counter staff just wanted to hand over the missing cheese (not melted in) Was only offered a replacrment sandwich (on different bagel as ran out of everything bagel) after discussion. Staff ended up dumping some of the tea to add in oat milk. Overall, not a good experience.
  • AA
    Amaan Ahmedabadi
    Sep 15, 2026
    1.0
    I am writing to formally express my dissatisfaction with the treatment I received at this McDonald’s location. I placed an order for takeout, not dine-in, and was waiting inside for my food. While waiting, a white man wearing a red T-shirt and a leg support, whom I believe may have been the manager, approached me and instructed me, in an unnecessarily rude and dismissive manner, to leave the premises and wait outside with my bicycle. He stated that my order would be brought out to me. At the time, it was raining outside. I have visited numerous McDonald’s locations with my bicycle, including this particular location in the past, and have never previously encountered such treatment. It was approximately 2:57p.m., and the restaurant was neither crowded nor particularly busy. I was not causing any disturbance, and there was no apparent justification for the manner in which I was addressed. What was particularly concerning was his dismissive tone, repeated eye-rolling, and overall disrespectful attitude. Given the circumstances, I felt singled out and treated differently. While I cannot conclusively determine his intentions, the interaction raised concerns about possible discriminatory or racially motivated treatment. I have previously worked in customer service as a supervisor, and I understand the importance of treating every customer with dignity, professionalism, and respect. This conduct falls well below the standards one should reasonably expect from a manager or any customer-facing employee. I respectfully request that McDonald’s management investigate this incident, review any available security footage, identify the employee involved, and provide a clear explanation for his conduct. Appropriate corrective action should be taken if the investigation confirms a violation of customer service standards. Customers deserve respect and accountability, regardless of their background or circumstances. I hope this matter is taken seriously and addressed appropriately.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 77 Bank Street, Ottawa?

McDonald's is open 24 hours every day from Monday to Sunday.

Does this McDonald's location have a drive-through service?

No, the drive-through is closed every day at this location.

Brand Certified Facts from McDonald's

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Certified October 11, 2026Yext Knowledge Graph
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