Lindt Chocolate Shop - Ottawa

Reviews

• RE

  Rhilee Eisenberg

  1 day ago
  4.0
  Visited Lindt & Sprüngli and picked up a few treats while keeping it dairy-free, which can be a bit limiting in a chocolate shop like this. The store itself is beautiful—everything looks premium, clean, and very gift-worthy. The staff were friendly and helpful when I asked about dairy-free options and were upfront about ingredients, which I really appreciated. As someone who is dairy-free, the selection is definitely more limited, but there are still a few darker chocolate options that work, depending on your level of strictness. The dark chocolate I tried was smooth, rich, and had that classic Lindt melt-in-your-mouth texture without feeling too bitter. Of course, a lot of their signature products are milk-based, so it’s not the easiest place if you’re strictly dairy-free—but it’s still worth a visit for the quality, atmosphere, and the small range of options that do fit dietary needs. Overall, great experience, just better suited for dark chocolate lovers or occasional dairy-free treats rather than a full selection.
• C1

  CrimSZon 1

  May 3, 2026
  5.0
  Had a sale on chocolate. Couldn't miss it!
• EC

  Elizabeth Chwakanowski

  Apr 24, 2026
  1.0
  The Ghirardelli chocolates are buy one get one free. 7.99$ each. The Lindt Swiss classic are also buy one get one free. 6.99$ each. They confirmed that you have to get the exact same item to benefit from the 2 for 1 deal. Logic will tell us that the first Ghirardelli is billed at 7.99$ and the second one scans at 0$, and that the first Lindt Swiss classic is billed at 6.99$ and the second one scans at 0$. Or that they both individually scan at half the value. Yet the cashier charged me for two Ghirardellis at 7.99$ each instead of billing me one Ghirardelli and one Lindt Swiss classic. He said the higher-priced item of the two for one promotion is billed. He tried to argue that this is in the fine print. Bogus excuse. If you have to get the exact same item to benefit from the 2 for 1 deal, how can they be billing me for a different item than the one I took? This is messing up the inventory to purposely charge me more … how dishonest and deceitful.
• DL

  David Lawrence

  Apr 15, 2026
  5.0
  Nice selection of fine chocolates. I like my 100% dark chocolate bars
• MA

  Mubarak Ahmed

  Feb 18, 2026
  5.0
  Came here on my birthday and had such amazing customer service from the female clerk. She helped me find exactly what I needed and was very knowledgeable about the product.

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