Really touched with customer service we were there at the last minute.
We got served by Mr Prem, with a great hospitality.
I Really recommended this place
FM
F MK
Oct 2, 2026
1.0
This is consistently one of the worst places to get food from. I've been here a total of maybe 6 times over a span of 2 years, and everytime the service is garbage, the food is greasy and tastes old, the chicken is dry. You go on deal days and they're magically out of said deals.
One star is too much for this place
PH
Patrick Hodgins
Oct 2, 2026
1.0
Do not recommend at all. They are all in the back playing on their phones with the gloves on they handle food with. They walk around the store instead of preparing the order. Ignore the front counter. Kinda ridiculous, won't be back here. 20 minute wait on a 3 piece order.. mind blowing.
RS
Rachel Ann Salcedo
Sep 18, 2026
5.0
I had a very positive experience at this KFC, and I especially want to recognize Princess for her customer service. It was extremely busy, and despite the pressure and multiple customers needing assistance at the same time, she remained patient, polite, and professional.
Mistakes and misunderstandings can happen in any busy restaurant, but what impressed me was the way Princess handled them. She didn’t become defensive or rude when a customer was unhappy. She was genuinely pleasant throughout the interaction.
Customer service can be difficult, especially during a rush, and I think employees who remain respectful and composed under pressure deserve recognition. Princess clearly puts effort into doing her job well and treating customers with respect. Great service and a great attitude.
KK
Kels
Sep 15, 2026
1.0
Terrible service, food is decent its KFC. I had ordered 1 large popcorn chicken and 1 large fry. Lady at the speaker made me repeat my order, sure np. I get to the window to pay and the workers are all screaming at each other and she looks at me and goes “What did you order again?” I told her my order again…she told me to park in the front since it will take a while. Odd considering it’s a small order but sure…I waited 20min in the parking lot before going in to ask where my food is. The same lady then said “Sorry what did you order?” Are you kidding me???? I had to wait another 15 min to get my food as they had just started to make it. Cherry on top, I got a medium popcorn chicken instead of the large I asked for 4 times. This isn’t the first time I have shit experience here. No customer service skills at all either. Most irritating place to order at. Never again
The KFC is located at 1375 Trim Road, Ottawa, ON, K4A 3P7, Canada.
What are the operating hours of this KFC in Ottawa?
This KFC is open daily from 10:30 AM to 1:00 AM.
How can I contact this KFC location by phone?
You can call this KFC at +1 613-714-4485 for inquiries or orders.
What type of restaurant is this KFC?
This KFC is a fast food restaurant specializing in chicken, offering meal delivery and Halal options.
What is the website for this KFC where I can find more information or order online?
You can visit the KFC website at http://kfc.ca to learn more or place an order.
Which nearby coffee shops can I visit before or after dining at KFC?
Nearby coffee shops include Starbucks Canada and Tim Hortons, great for grabbing a coffee or smoothie around your visit to KFC.
Are there any fitness centers close to this KFC where I can work out?
Yes, nearby fitness options include Physics Crossfit, No Limits Fitness, Roxfit, Elite Martial Arts & Fitness, and Starr Gymnastics, all within close proximity to KFC.
What parks or kid-friendly places are near this KFC for family visits?
Nearby parks and kid-friendly spots include Royal Ridge Park and Kids Kingdom Orleans, suitable for family outings before or after your meal at KFC.
Is this KFC located near any medical or dental services in Ottawa?
Yes, nearby medical and dental services include 7Dental Trim, Dr Sam W.S. Lee, and Jazz Laser Hair Clinic & Medical Spa.
Are there convenient spots to buy gas or snacks near this KFC?
Nearby convenience stores and gas stations include Mr Gas 087, Esso gas station, and Waypoint Convenience, perfect for a quick stop around your visit to KFC.
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