Mucho Burrito Fresh Mexican Grill

Reviews

• NS

  Nazia Surti

  3 days ago
  1.0
  Poor service. The senior lady at this location is rude.
• JH

  Jo-Anne Hayward

  6 days ago
  4.0
  Good basic Mexican food. It was fresh and tasty
• EP

  Emerson Perez

  Sep 8, 2026
  1.0
  This location is apparently “mixing” ground beef with plant based meat replacement, but in reality it is ALL plant based option. I have ordered at many other Mucho Burrito locations and the ground beef doesn’t taste like the cardboard they are serving here. If they are using other ingredients they should be upfront with customers and make them aware of what they are really serving instead of telling people it is ground beef. Not an honest business practice.
• AS

  Aiden Silliphant

  Sep 1, 2026
  1.0
  Literally go to any other Mucho Burrito location. The workers do not putting any care into making these burritos. The last two burritos i’ve had from here, have been wrapped horribly and there’s been giant rips in the bread which has caused the burritos to fall apart so easily. The chicken is so bad, compared to some other locations where the chicken is amazing, this locations chicken has zero flavour. To make things worse, all the toppings are cold, and the worker did not toast my burrito enough. Seriously one of the worst burritos i’ve had, and terrible customer service. The worker cared more about cracking jokes with his co workers than making my burrito.
• JJ

  jess j

  Aug 15, 2026
  1.0
  Absolutely awful experience. The owner is so cheap and frugal. The person who eventually claimed to be the owner repeatedly refused to give us her name. We asked her THREE separate times and she ignored the question each time. At first she said she was the manager, and then admitted to lying & said she was the owner. That alone was incredibly unprofessional. The entire issue started because my mother is vegetarian and asked for extra beans in her regular burrito. She was given a very small amount, so we simply asked for more. Instead of calmly explaining a portion limit or telling us there would be an extra charge, the owner started making comments that we were putting too much in the burrito and were basically turning a regular burrito into a Mucho-sized one. From that point on, the atmosphere became extremely uncomfortable. She stood over the employees and watched them closely while they prepared our food. She was making comments to them right in front of us, and the employees appeared visibly nervous and hesitant to add . It genuinely felt like they were afraid to put anything in the burrito while she was standing there watching them. When we questioned why this was becoming such a big issue, she became defensive and started raising her voice at us. My mom said that u shouldn’t talk to customers this way and asked her to lower her voice bc there are so many people. A customer asking for more beans should never turn into an argument with an owner. She repeatedly kept saying, “I never told the employees anything,” even though we had never accused her of telling them anything in the first place. She also repeatedly told us that she had been there for 12 years and had never had a complaint. None of that had anything to do with the way she was treating us at that moment. The entire interaction was bizarre, hostile and completely unnecessary. If extra beans cost more, tell the customer the price. If there is a strict portion policy, explain the policy. If a regular burrito has a limit, simply say so. There was ZERO reason to make rude comments, hover over the employees, make everyone uncomfortable, refuse to provide your name and then YELL at customers over a request for beans. What should have been a completely normal food order turned into an embarrassing confrontation because of the owner’s behaviour. The worst part was not even the portion size. It was the attitude, the yelling, the defensiveness and the complete lack of professionalism from someone claiming to own the restaurant. Absolutely terrible customer service and an extremely uncomfortable atmosphere. Based on this experience, we will not be returning and I would not recommend this location.

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