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McDonald's

3.4
(2,577 reviews)

Business Details

808 York Mills Rd., NORTH YORK, ON
M3B 1X8, Canada
(416) 385-1711
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
808 York Mills Rd., NORTH YORK, ON
M3B 1X8, Canada

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 184 items

Explore offerings from McDonald's on 808 York Mills Rd. in NORTH YORK, with popular breakfast, beef, chicken, and sandwiches & wraps available at this location.

McDonalds English Menu

184 items

Reviews

3.4
2,577 reviews
5 stars
863
4 stars
614
3 stars
374
2 stars
181
1 star
545
  • AA
    asa
    1 day ago
    1.0
    Workers here seem to genuinely hate their jobs. The service was rude, unwelcoming, and unprofessional. I visited on Monday, August 17 around 11 PM, and both the employee taking orders at the drive-through and the employee at the second window were particularly unpleasant. There was no sense of hospitality or customer service whatsoever. The overall experience made me feel unwelcome, and the staff seemed like they didn’t want to be there. Definitely not the level of service I would expect. We also had Big Mac coupons that we tried to use, but were told they could not be accepted at this location. If the location does not participate in the promotion, that’s understandable, but the way the staff communicated it was unnecessarily rude and unwelcoming. A simple explanation would have been enough. Customer service and hospitality were clearly lacking during our visit.
  • KG
    Kevin George
    4 days ago
    4.0
    Please get rid of the annoying recording that yells at us when pulling up to the drive thru speaker asking if we are collecting points. Also please fix the pit hole at window 1. Count your change, was given $1 less recently. Realized before leaving the lot and went it to get it corrected. Pictured is the mighty mcmuffin without egg white.
  • MM
    Maria
    Aug 5, 2026
    1.0
    I am extremely disappointed with the level of customer service I received at this McDonald's location on August 1 at approximately 12:45 a.m. I had placed a mobile order before arriving. When we got to the drive-thru speaker and gave the employee our order number, we were told that their system was down and they couldn't take any orders. We understood that technical issues happen, so we drove up to the window to ask what would happen with our order since I had already been charged. Instead of explaining the situation, the employee simply said she couldn't see the order and immediately shut the drive-thru window in our faces. Every time we tried to politely get her attention to ask how we would receive a refund, she either ignored us or gave us an "I don't know" before closing the window again. If she had simply taken a minute to answer our questions, we would have left much sooner. After several attempts, we asked to speak to the manager. Unfortunately, the manager was just as rude and unprofessional. He showed no empathy for the situation and repeatedly responded with "I don't know" when we asked how our refund would be processed. We asked for his name, but he refused to provide it. We also asked for a business card, a customer care phone number, or the store manager's name and contact information, and he refused to provide any of it. Instead, he told us to "look it up online" if we wanted to make a complaint. I find it unacceptable that a manager would refuse to identify himself or provide any information on how to contact the store or file a complaint. Managers should be setting an example for customer service, not making an already frustrating situation worse. I understand that system outages happen and are beyond the employees' control. However, the rude attitude, lack of communication, repeated closing of the window in our faces, and complete lack of professionalism from both the employee and the manager made this one of the worst customer service experiences I've had. I hope management addresses this with their staff because no customer deserves to be treated this way
  • XF
    xie Frederick
    Aug 3, 2026
    1.0
    Absolutely unacceptable experience. I ordered a Happy Meal using the self-order kiosk, and the kiosk clearly allowed me to choose Small, Medium, or Large Fries. I selected Medium Fries because that was the option presented by McDonald’s own ordering system. When I received my order, I was only given Small Fries. I went back to the counter to ask why my order wasn’t correct. Instead of apologizing or explaining the situation professionally, the male employee simply told me that Happy Meals only come with Small Fries, with a rude and dismissive attitude, as if the mistake was somehow my fault. If Happy Meals are only supposed to include Small Fries, then why does your kiosk allow customers to choose Medium or Large Fries? This is completely misleading and feels like false advertising. Customers should never be given options that the restaurant has no intention of honoring. What disappointed me even more was the customer service. There was no apology, no attempt to resolve the issue, and no willingness to acknowledge that the ordering system was confusing. I wasn’t asking for anything free—I simply expected to receive what I selected on the kiosk. This experience reflects extremely poor management, poor staff training, and a broken ordering system. McDonald’s should either fix the kiosk immediately or honor the selections customers make instead of blaming customers for the restaurant’s own mistake. One of the worst customer service experiences I’ve had at a McDonald’s. I definitely won’t be returning to this location unless these issues are addressed.
  • CP
    Carter Peebles
    Jul 30, 2026
    1.0
    Ordered a 10 nugget meal in the drive thru and by the time I got home realized that they forgot my nugget sauce. Thanks for the dry McNuggets! This is not the first time they have messed up my order as well.

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