Lindt Chocolate Shop - Niagara Outlet Collection

Reviews

• CR

  Connect Glow Ritual

  Apr 26, 2026
  1.0
  Horrible customer service.. one staff “Sam” was loudly telling the other staff a short girl that she hid the samples.. it was loud enough for everyone to hear so I asked about the samples.. they looked annoyed, not sure if they were saving it for their friends. Short girl said to me promptly after handing the sample, “ so are you actually going to buy something?” Um no after the way you treat customers no thanks. Felt like a third world shopping experience
• MA

  M A

  Apr 13, 2026
  5.0
  Great staff
• DR

  Dr. William Rodriguez

  Apr 3, 2026
  5.0
  We love this shop. We always get our chocolates from Lindt to giveaway to our team and friends and relatives especially during special occasions. That’s more than 15 years now- the store sales associates are always so kind and helpful. They make sure we get our discount from their promotions.
• GD

  Gerry Daigle

  Feb 17, 2026
  5.0
  Great selection
• AO

  Atim Okung

  Jan 3, 2026
  2.0
  We drove over an hour to visit this Lindt store and left feeling disrespected and extremely uncomfortable. From the moment we entered, we were treated differently than other customers. Associates immediately questioned whether we had already received samples in a condescending and accusatory manner. Other customers in the store were not spoken to this way, which made the interaction feel racially motivated and deeply inappropriate. Instead of being welcomed, we felt monitored and judged. We raised this concern with the assistant manager, who showed little to no concern and made no effort to address the situation or how uncomfortable it made us feel. It’s unfortunate because the chocolate itself was amazing, which makes the experience even more disappointing. The product quality cannot make up for how we were treated. This visit left us feeling shitty after making a long trip specifically to come here. Management and corporate leadership need to take accountability, review staff conduct, and address discriminatory treatment of customers. This behavior is unacceptable and deserves immediate attention.

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