East Side Mario's

Reviews

• LR

  L R

  2 days ago
  1.0
  This is the only review you need. We were the only people waiting to be seated, multiple employees passed by, many minutes go by, and one guy thought we had already been helped until we told him we had not. We were told to sit anywhere by a different worker, so we chose a spot, even though the table hadn’t been cleaned (crumbs and empty drinks). We were waiting there for a LONG time until a server(?) came by rapidly dropping cutlery ON THE BARE DIRTY TABLE AND DROPPED NAPKINS ON TOP OF THE CUTLERY. Nothing placed, nothing together, just “a fork over here, a knife strangely over there, and oh yeah a napkin I guess” and then she scurried away never to be seen again. She even gave us two knives at first instead of a knife and a fork. Waiting. No menus. Just waiting. For probably half an hour (it may have been longer) for someone to just give us a menu. A different server finally gives us attention, wipes the table, takes away the old drinks, and gives us menus. Finally, maybe there’s still a chance to leave a tip. He gets us our drink orders, one bread, and takes ours orders. Never. To be seen. Again. When I tell you…. We are no strangers to waiting. We’re so easy going, we don’t really care much, we’re not those type of customers. That’s how BAD this was. An entire hour passes by. Not a drink refill, not another bread, not a starter (salad), absolutely no severs around. By this point, they close in an hour. We would be lucky to get a drink refill and the starter salad in an additional half hour, there’s no way we’d get to the food in time. We’ve never ever ever done this before, but we made the hard decision to leave. We got up, went to the bar, offered to pay for the one drink, and the bar tender just said “yeah you’re good” (as in we don’t have to pay). No customer service skills, not even a lazy apology, just “yeah you’re good.” Is actually crazy. And we’re fellow young people in our 20s who have worked long years in the restaurant industry. None of this was acceptable at any point. Mind you, the entire restaurant was not busy whatsoever. Everyone else in our area was having a bad time too. We believed a large table even walked out right before us, as they were never served either. The table behind us had their CAA card stolen by their server! Another server told them “your server is in the kitchen right now but we have your number in case we find it” LIKE WHAT. We’ve been here a few times before and this was actually the top worst restaurant experience we’ve ever had in our entire lives. Sort the reviews for this location and you’ll see that this kind of service is the norm for them with zero shame. The last time we tried to eat here before this instance, we walked in the door, they said “do you have a reservation?” (No “hello”) we looked at them confused cuz we’ve eaten there before without being greeted that way and we said uhhh no? And they said “we’re only taking reservations” and before she even finished her sentence, we turned right around and walked out. You’re rude first, I’ll be rude right back. On that day in particular, we went to the hunt club location instead and were taken care of super well, with fantastic servers and rapid service. AVOID THE ROBERTSON LOCATION AT ALL COSTS. I look forward to the day they have to shut down and get replaced by Olive Garden.
• MB

  Maja Bugarski

  3 days ago
  5.0
  Vanessa C was absolutely fantastic this evening! We had a large group (8) with lots of requests. She was efficient, paid attention to detail and was constantly at our table. She intuitively put a rush on the kids orders because they were fussy, and they settled down quickly once their food arrived. We've been here many times before, and this was by far the best service we've received. Kudos to Vanessa C for a job well done. Thank you!
• MO

  My Opinion

  4 days ago
  5.0
  Great customer service we had Desiree serving us. Couldn’t ask for a better person. attention to Detail, super friendly and helpful great asset to your company
• JR

  Jayden “AWESOME” Rideout

  5 days ago
  5.0
  Zack was our server this evening. May I say, surprised he isn't management. He gave us the upmost amazing service. The food was mid, but the service was lit! Zack kept the drinks flowing and he made sure we were fed! He is definitely someone I'd donate a node of liver to. He's definitely getting a wedding invite! He might even be my best man. Thank you Zack for everything.
• RP

  robert pfeifer

  May 8, 2026
  5.0
  Drove from Montreal Quebec to eat at Mario's and the food was amazing and the quantities were incredible..super place to take the family..prices are very reasonable and the atmosphere was wonderful..Emma our server was awesome...big kudos for her attention to our needs...will come back soon

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