Brand Certified
Swiss Chalet
3.1(221 reviews)
Certified by Swiss Chalet • May 17, 2026
Business Details
1 Richmond Blvd, Napanee, ON
K7R 3S3, Canada
Certified by Swiss Chalet • May 17, 2026
(613) 354-8944
Certified by Swiss Chalet • May 17, 2026
https://www.swisschalet.com/en/locations/on/napanee/1-richmond-blvd
Certified by Swiss Chalet • May 17, 2026
About
Certified by Swiss Chalet • May 17, 2026
RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Napanee, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Certified by Swiss Chalet • May 17, 2026
Hours
Certified by Swiss Chalet • May 17, 2026
Monday11:00 AM - 9:00 PM
Tuesday11:00 AM - 9:00 PM
Wednesday11:00 AM - 9:00 PM
Thursday11:00 AM - 10:00 PM
Friday11:00 AM - 10:00 PM
Saturday11:00 AM - 10:00 PM
Sunday11:00 AM - 9:00 PM
Reviews
3.1
221 reviews
5 stars
62
4 stars
49
3 stars
31
2 stars
17
1 star
62
- CSChantle ShatrawMay 10, 20261.0First picture: was suppose to have oven baked potato with sour cream with chives and butter as per receipt in second photo. We didn't get neither, also the potato, wasnt cooked all the way through and the chicken was skimpy. Third picture: ordered the New loaded fries. Um 🤔 where is the cheese and bacon. Very skimpy. Very disappointed, as this was supposed to be my mother's day supper with my mom. We live and yarker and got this food in Napanee after doing running around. We wont be returning.
- JCJennifer CarpenterMay 1, 20265.0The manager was wonderful; very helpful, kind, and knowledgeable. He made a great substitution for us, and followed up to make sure everything was good. Very pleased.
- BMBrad MApr 28, 20261.0What a complete and utter dump. Service is a joke and the food is even worse. What a disgrace to the Swiss Chalet brand.
- POP OApr 15, 20261.0When you talk about Customer Service and common sense this place doesn’t have it ! When you need extra BarBQ sauce you can’t get two you need to get up from your chair every time you want some Sauce I asked for a larger sauce cause I order a half chicken they respond you aha e to pay for it … go back to the table get your emty sauce and come refill. I asked for the logic and they told me the paper cups are inventoried !!! Do better Swiss Chalet you as bad as the Kingston location ! Then we wonder why this restaurant chain is slowing disappearing … obviously customer service and satisfaction ain’t part of the journey ! The good news is for people stopping here you have the choice of several restaurants
- SJSummer JirjisApr 12, 20261.0Ordered a meat rib/chicken dinner from Uber Eats, but the order arrived with only ribs. I called the restaurant, and they said they couldn’t help because I ordered through Uber Eats. I then contacted Uber Eats, and they told me my order doesn’t qualify for a refund. I paid $70 for ribs and a salad. The restaurant should take responsibility, as it was their mistake for not packing the order correctly. I will never order from this location again. The excuse they gave was that they were too busy.
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 1 Richmond Blvd, Napanee offer a Braille menu?
Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.
What are the operating hours for Swiss Chalet in Napanee?
Swiss Chalet Napanee is open from 11:00 AM to 9:00 PM Sunday to Wednesday and 11:00 AM to 10:00 PM Thursday to Saturday.
Does Swiss Chalet Napanee offer delivery and takeout options?
Yes, Swiss Chalet Napanee offers delivery, takeout, and curbside pickup. You can order online through their website or mobile app.
Can I order ahead online for pickup or delivery at Swiss Chalet Napanee?
Yes, you can place your orders ahead online or via the Swiss Chalet mobile app for curbside pickup, in-restaurant pickup, or delivery.
Are there any specials or promotions available at Swiss Chalet Napanee?
Yes, they offer various deals including limited-time promotions and family meal deals. Visit their Specials & Deals page for more information.
Is Swiss Chalet Napanee family-friendly and do they have a children's menu?
Yes, the restaurant welcomes families and offers a children's menu to cater to younger guests.
Does Swiss Chalet Napanee have vegetarian and gluten-friendly options?
Yes, they serve vegetarian options and provide a Nutrition & Allergy Guide for gluten-friendly choices. Please be aware of potential cross-contamination risks.
Where is Swiss Chalet located in Napanee?
Swiss Chalet is located at 1 Richmond Blvd, Napanee, ON K7R 3S3, Canada.
What nearby places can I visit around Swiss Chalet Napanee?
Near Swiss Chalet, you can find Second Cup Café for coffee, Little Caesars Pizza for quick pizza, and Petro-Canada for fuel and convenience.
Can I grab a coffee nearby after dining at Swiss Chalet Napanee?
Yes, there are several coffee shops nearby including Second Cup Café, Tim Hortons, and Coffee Culture Café & Eatery, perfect for a coffee break.
Are there other fast food options close to Swiss Chalet Napanee?
Yes, nearby fast food options include KFC, Harvey's, Subway, McDonald's Canada, and Domino's Pizza.
Brand Certified Facts from Swiss Chalet
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Certified May 17, 2026Yext Knowledge Graph
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