Absolutely horrific customer service from the overnight staff member. I arrived at 2:55 AM to pick up an order, and the employee was dismissive, and incredibly rude. When I politely asked about my order status, he ignored me, and snapped at me. He then informed me my order was going to be 15 minutes late. When I said I couldn't wait that long and needed to cancel, he refused to help and went back to ignoring me. I had to leave empty-handed. Completely unacceptable behavior for any business.
PS
Parwinder Singh
Jul 20, 2026
As an Uber driver, I had a very disappointing experience at this Subway location.
I arrived to pick up an order and was told it would take 15–20 minutes. I waited around 10–15 minutes, then went back inside to check on the order. Instead of giving me an update, the employee just kept saying, "It will take time," and mentioned they were working on a previous customer's order. I understand that orders are prepared in sequence, but that doesn't excuse poor communication.
When I politely asked for a rough estimate of how much longer it would take, I still didn't get a clear answer—just "it will take time" again. Eventually, I had no choice but to cancel the order.
As an Uber driver, time is money. I drove to the restaurant, used my fuel, and wasted valuable time for nothing. A simple, honest estimate would have allowed me to decide whether to wait or cancel earlier.
The lack of communication and respect for delivery drivers was frustrating. Even if I had been a regular customer, I would have been very disappointed with this level of service.
FD
Felice Dolice
Jul 13, 2026
I have come to this Subway location multiple times and it’s probably my favourite one in Mississauga with amazing portion sizes and dollar value as it’s not too expensive at all
SS
Shivali Sharma
Jul 12, 2026
I had a very disappointing experience at this Subway. The employee was rude, unprofessional, and showed no respect for customers. Not only did he speak to me in a disrespectful manner, but he also made my order incorrectly. When I politely pointed out the mistake, he was dismissive instead of trying to fix it. Good customer service and basic courtesy are expected, especially when handling customer orders. I hope the management addresses this issue and provides better training to prevent similar experiences for others.
AA
Ahmed Abdallah
Jul 1, 2026
The staff member that covers the over night shift is one of the, if not the absolute, worst employees/persons that I’ve seen in my life.
I was treated like shit, without doing anything except for smiling, saying Hi, and asking about my order and checking if there’s a bathroom available for me to use.
The staff member gave me a horrible attitude, I was asking a question about the timeframe for my order with a smile on face and a welcoming attitude, he didn’t reply for a couple of seconds, then looked at me, then after two more seconds, he said it’s ready and gonna take 15 to 20 minutes, which is a courier delivery order that I’m picking up.
I didn’t respond to the attitude, and a few moments later I asked him if there is a washroom available, he didn’t reply, and he’s looking me dead serious in the eyes, so I smiled politely and asked him again, is there a washroom that I can use here please? He didn’t look at me that time, waited a couple of seconds, then said: the washroom is ….. “a word that I didn’t hear” so I asked him politely: excuse me you said the washroom is what? He looked at me for two seconds, then looked away and continued doing what he’s doing. I controlled myself to not get angry and told him excuse me sir, I didn’t hear what you said, you said the washroom is what? He didn’t look at me that time and completely ignored me, I waited a few seconds then I told him: sir you’re not answering me!! He looked at me aggressively and with an intense and aggressive tone of voice he said, you asked me about the washroom, I told you it’s closed “ in an angry voice” I said and I’ve asking you what fid you say because I didn’t hear you!! He looked at me with fire gazing from his eyes as if he wants to kill me, and exhaled blowing his breath, then looked away and continued doing what he’s doing while ignoring me.
I think a franchise like Subway, shouldn’t hire employees that treat other people like or with that horrible and discriminative attitude.