Honestly, gave this place a shot 3 times. They are by far the worst in the city. It's not close. Ordered a 20 piece one time got home it was 20 of the smallest wings pieces I've ever seen that were dry and overcooked. Half a box of fries, I pre ordered and still waited 25 mins for the food. Communication while waiting was nonexistent. Honestly the quality of service and food has been bad everytime. Last time we went was a couple years ago. I said enough is enough. Which is unfortunate because it's a convenient location for us.
Today we decided to give it a chance again. Again been a couple years.
What a mistake that was!
Wife waited 30+ minutes for the food again. Then when they finally gave it to her, she went to the car and checked the bag, sees there is no gravy. So she went back in to get the gravy and they tell her they don't have any gravy so they tell her they gave some extra fries instead without asking or saying anything. Yeah sorry this is our 4th experience of this place giving us issues. Literally all other times we went had issues. If you are a KFC gravy is a kinda important ingredient. That place already has bad reviews, and the worst in the city. But it deserves all of them. Terrible service, terrible atmosphere, especially while you get ignored waiting 30 minutes everytime for "fast food". Communication is brutal, and once again an issue with the food. They are always missing something or poor quality. Nothing has chaged. 4 for 4 bad experiences. I don't usually write bad reviews, and just move on. But people should know to stay clear. This place needs new management and staff period!
AS
Allina Sharjeel
Aug 14, 2026
5.0
we visit KFC at Masonville almost every weekend , priya at this branch has always made the visit worth buying KFC every time. excellent product knowledge.
SC
Sophia Catulli
Aug 7, 2026
5.0
The good was very good and would come back
SR
Sumir R
Jul 28, 2026
1.0
God dammit how long i gotta wait for popcorn chicken and a sandwich. Over an hour is wild please do something about the workers, they like snails 🐌
LD
Lily Derbyhire
Jul 26, 2026
5.0
I have always received such excellent service from this Taco Bell everyone is kind and respectful!
What are the operating hours of KFC at 1680 Richmond Street in London, ON?
KFC is open Monday to Friday from 10:30 AM to 9:00 PM, Saturday from 10:30 AM to 8:00 PM, and Sunday from 10:30 AM to 5:00 PM.
Where is the KFC located in London, Ontario?
KFC is located inside a mall at 1680 Richmond Street, London, ON, N6G 3Y9, Canada.
What types of food categories does KFC at 1680 Richmond Street serve?
KFC is a fast food restaurant specializing in chicken meals and also offers meal delivery services. It is recognized as a halal restaurant as well.
How can I contact the KFC at Masonville Place for orders or inquiries?
You can reach KFC at 1680 Richmond Street by phone at +1 519-660-4930.
Does KFC have an official website for online orders or information?
Yes, KFC's official website is http://kfc.ca where you can find more information and place orders.
Is KFC located inside a shopping center or mall?
Yes, KFC is located inside the CF Masonville Place shopping mall at 1680 Richmond Street in London, ON.
Can I visit other stores near KFC at Masonville Place for a combined shopping and dining experience?
Yes, nearby stores include DAVIDsTEA for specialty teas, GUESS and American Eagle Outfitters for clothing, and Specsavers Masonville Place for eye care, providing a variety of shopping options alongside dining at KFC.
Are there other dining options near KFC inside Masonville Place?
Yes, nearby dining includes NYF fast food restaurant, Mr. Sub sandwich shop, Freshii health food restaurant, and MADO Turkish Restaurant, offering diverse food choices within the mall.
How can the nearby shopping center CF Masonville Place help with parking when visiting KFC?
CF Masonville Place offers parking facilities which make it convenient for customers to park their vehicles when visiting KFC and other stores in the mall.
What other services can I access nearby KFC at Masonville Place besides shopping and dining?
Nearby services include telecommunications stores like WIRELESSWAVE and tbooth wireless for mobile plans, Continental Currency Exchange for currency needs, and Western Union for financial services.
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