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Rotisserie Chicken
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Swiss Chalet

4.4
(3,382 reviews)
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Business Details

525 Highland Rd W, Kitchener, ON
N2M 5K1, Canada
(519) 578-7030
https://www.swisschalet.com/en/locations/on/kitchener/525-highland-rd-w
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About

RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Kitchener, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Details

  • Dine-inAvailable
  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Swiss Chalet
525 Highland Rd W, Kitchener, ON
N2M 5K1, Canada

Hours

Monday11:00 AM - 10:00 PM
Tuesday11:00 AM - 10:00 PM
Wednesday11:00 AM - 10:00 PM
Thursday11:00 AM - 10:00 PM
Friday11:00 AM - 10:00 PM
Saturday11:00 AM - 10:00 PM
Sunday11:00 AM - 9:00 PM

Menu

3 menus · 267 items

Explore offerings from Swiss Chalet on 525 Highland Rd W in Kitchener, with popular fall-off-the-bone bbq ribs, daily deals, starters, and rotisserie chicken available at this location.

Dining Room

89 items
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Takeout

89 items
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Delivery

89 items
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Reviews

4.4
3,382 reviews
5 stars
2,527
4 stars
391
3 stars
111
2 stars
73
1 star
280
  • DD
    Denise Dietrich
    6 days ago
    5.0
    Shreya, Rita, and the team was absolutely wonderful and accommodating, especially on a busy night. Thanks again for great food and service!
  • JP
    Julie Pullan
    6 days ago
    5.0
    Enjoyed the Thanksgiving feast combo. The chicken and ribs were perfect! Excellent service by Isaiah and the new manager Shreya was very attentive.
  • KD
    Kimberly D
    Oct 2, 2026
    3.0
    This location on Highland was disappointing. Server was slow and took forever to bring bills at the end and we told her in the beginning seperate billing and it was not done. Took forever to complete transaction using Scene card points. It seemed like she was new but from others in my party said she had been there for some time and unfortunately they are not going to return as they have had enough of her bad service. Glad I normally go to Fairway as the team and management there are wonderful.
  • BF
    Bruce Frank
    Sep 13, 2026
    1.0
    Food wasnt cold, it was really cod and old , dry like from hours ago. Called store and lady manager blamed uber eats. My foom arrived in 20 minutes so cant be the issue. Food was already old and cold before that. I said to her you need to have pride and throw out old food and send out fresh food and she got Defensive and said its ubers falt but we all know the difference from cold food and stale food except Swiss chalet doesnt. Such a shame. I use to love Swiss Chalet but my wife is done with them . 3 times in a row she doesnt want to get sick from it.
  • RL
    Robert Van Luven
    Sep 1, 2026
    1.0
    It has been about a year since my family and I have had Swiss Chalet. We used to love to go into the restaurant and enjoy a meal. But the last 9 to 10 years it has not been the same. We ordered a Family pack tonight and our daughter went to pick it up. We are at Victoria South and Park St. So not that far away from the Highland Road Store. By the time she got home with the meal it was already cold. When the chicken was ordered it was requested the chicken be cut in half and it was. I was then placed into a 4"x8" box with room! it was so small the half chickens were the size the breast alone used to be. Chicken was very dry / over cooked. *NOTE , a Costco chicken would have been 500% better. Once we got that divided up we started into the sides, a perogy with bacon and cheese, a "mac and cheese" a mashed potato and a coleslaw. The cheese on the perogy was the same ear wax looking stuff you get when you order nachos and cheese at the movies; oily and sticky and not really cheese. The bacon looked like they took 1 strip and cut it up and threw that on top of the ear wax, then they went as far to make it look like they cared enough to throw some green onion on top of that but not the green part, just the white parts. The "Mac and Cheese" consisted of the same ear waxy cheese sauce and penne noodles, also cold and congealed at this point, so not very enjoyable at all. Instant mashed potato and gravy mix or canned, hard to mess that up but absolutely no effort from the kitchen staff. Coleslaw right out of the bag just add the oil and vinegar dressing. Oh the price, which used to be $34.99 is now $45.00 plus tax so close to $60. All-in-all very disappointed and would not recommend Swiss Chalet to anyone. That goes for the Weber St. location, The Boardwalk Location or the Victoria St. North location. All these locations have been tried and we have been disappointed each time. Dining in doesn't seem to make a difference it is just easier to let the store know how disappointed you are! But like all great Canadian institutions; they begin to decline in way or another. Swiss Chalet is trying to cut corners to save a buck. Which I understand but eventually the customer will catch on and quit ordering. Once that happens, you wont see Swiss Chalet anymore like Eaton's. Like The Bay. Like Zellers. All great Canadian institutions, but no longer around. Bring back the Zeddy Burger and it wont be the same :( - Thanks for reading and if you're looking for a chicken dinner, i would suggest mixing and matching. Get the Costco chicken, The Mary Brown's Wedges, The Popeye's Chicken Coleslaw and mashed potatoes with Cajun Gravy, the Church's Chicken honey buttered biscuits, and run to Zehr's and grab a Ziggy's cheese and macaroni salad!
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Frequently Asked Questions About Swiss Chalet

Does Swiss Chalet at 525 Highland Rd W, Kitchener have a drive-thru?

Yes, Swiss Chalet at 525 Highland Rd W, Kitchener has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.

Does Swiss Chalet at 525 Highland Rd W, Kitchener offer a Braille menu?

Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.

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