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McDonald's

3.0
(330 reviews)

Business Details

Kitchener, Kitchener, ON
N2E 4E2, Canada
(519) 571-0880
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
Kitchener, Kitchener, ON
N2E 4E2, Canada

Hours

Monday7:00 AM - 11:00 PM
Tuesday7:00 AM - 11:00 PM
Wednesday7:00 AM - 11:00 PM
Thursday7:00 AM - 11:00 PM
Friday7:00 AM - 11:00 PM
Saturday7:00 AM - 11:00 PM
Sunday7:00 AM - 11:00 PM

Menu

1 menu · 184 items

Explore offerings from McDonald's on Kitchener in Kitchener, with popular breakfast, beef, chicken, and sandwiches & wraps available at this location.

McDonalds English Menu

184 items

Reviews

3.0
330 reviews
5 stars
109
4 stars
50
3 stars
33
2 stars
20
1 star
118
  • VW
    Vickiee Walker
    3 days ago
    1.0
    One of the managers who works here is very nice but other than that it seems like this McDonald's specifically is severely understaffed about 80% of the time. There should be more than two people working front, at all the times. It's incredibly disrespectful to your employees and to your customers to only have two people working. This is the second time that I had to leave the lineup and go to my bus stop because it took too long for them to even take my order. I'm tired after my shift, I just wanted some dinner.. Now I go home hungry again because I can't wait 30 minutes to order? This is completely unacceptable especially because this is a chain, you have the money to hire other people, you are choosing not to, to save money.
  • MM
    Michael Menanno
    Jul 26, 2026
    1.0
    This is one of the worst McDonalds you will ever go to. Don't use this McDonalds unless you want to wait forever for your food. I ish they would just close down because the delivery apps force me to order from them with it being the closest location. It is equally horrible whether you eat in person or in the restaurant. When eating in the restaurant be prepared for them to clear your number from the screen 10-20 minutes before they actually finish your order. Fries are often half full, and if they are out of stock of something they will just give you the bag of your food without that item without mentioning there are things missing.
  • AA
    Adham
    Jul 21, 2026
    1.0
    Worst place I ever been to, workers had attitude and wouldn’t help me. It took 25 minutes for 2 sprites and a icecream cone.
  • SS
    Shrijina
    Jul 11, 2026
    1.0
    Absolutely terrible service at this location. I placed an order for table service and entered my exact table number, but the employee delivered my food to a completely different table. By the time I realized, someone else had already touched my order, and the burger wrapper was completely wide open. On top of that, the table and bench were so gross and dirty that I had to clean them myself before even sitting down. Unprofessional staff who don't know the store layout and zero cleanliness. If you offer table service, your staff should at least know where the tables are. Never coming back to this location. Bad service!
  • MV
    Marklyde Valentino
    Jul 2, 2026
    1.0
    I have never felt so disappointed by a McDonald's location. This was, without a doubt, the worst experience I've had, and I won't be coming back. While I was placing my order at the self-service kiosk, my two young kids were playing and running around. I understand that children can be energetic, and if their behavior was becoming disruptive, I would have appreciated a staff member politely letting me know so I could handle the situation myself. Instead, a manager named Sheri chose to yell at my children. There is never a need to raise your voice at someone else's kids, especially when their parent is right there. It was embarrassing, upsetting, and completely unprofessional. Customer service isn't just about serving food—it's also about treating people with respect and kindness. This experience ruined our visit, and sadly, it's the reason I won't be returning to this location. I hope management takes this feedback seriously so no other family has to go through the same experience.

Frequently Asked Questions About McDonald's

What are the daily opening hours of McDonald's at 1400 Ottawa Street S., Kitchener?

McDonald's in Kitchener is open every day from 7:00 AM to 11:00 PM.

Does this McDonald's location offer drive-through service?

No, the McDonald's at 1400 Ottawa Street S., Kitchener does not have drive-through service.

Brand Certified Facts from McDonald's

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Certified August 09, 2026Yext Knowledge Graph
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