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McDonald's

3.4
(2,249 reviews)

Business Details

40 Sportsworld Drive, Kitchener, ON
N2P 2J1, Canada
(519) 653-1901
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
40 Sportsworld Drive, Kitchener, ON
N2P 2J1, Canada

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 184 items

Explore offerings from McDonald's on 40 Sportsworld Drive in Kitchener, with popular breakfast, beef, chicken, and sandwiches & wraps available at this location.

McDonalds English Menu

184 items

Reviews

3.4
2,249 reviews
5 stars
738
4 stars
530
3 stars
304
2 stars
139
1 star
538
  • SW
    Stacy Ward
    Oct 2, 2026
    1.0
    They wouldn't let me use the bathroom at 10:30pm, saying lobby is closed when people were eating in the lobby. The Indian manager was so rude one of the other staff apologized to me for how rude he was. I was a paying customer and everything, no need to not let me use the bathroom. It's also the only open restaurant off the highway to be used as bathroom. Extremely rude and don't give this place any money. Completely rude and indian manager needs to be fired immediately. No compassion for humans. He needs to be fired. I truly hope the owner sees this and takes the actions that need to be made.
  • CA
    chris alvarez
    Oct 2, 2026
    1.0
    Ordered food at 11:30 waited for almost half an hour for no one to pick up my food. They say they’re open 24 seven but they closed at 12. My driver that was supposed to deliver. My food told me that there was only one employee and the lights were off and the store was closed. The McDonald’s Sportsworld Plaza very unprofessional if your store is gonna close at 12, then notify people that you’re not taking any more orders your wasting my time and people time as well i’m very frustrated and very angry and I hope they see this shit reply back
  • KT
    Kristen Tielve
    Oct 1, 2026
    1.0
    Rude staff. Gave me attitude over asking to ring me out for a sauce pack when she said I had to pay when there wasn’t an option for habanero sauce under condiments on the self serve kiosk. And a disgusting restaurant. No reason it should be dirty at 4 in the morning when the lobby has already been closed for hours.
  • CM
    Champagne Mami
    Sep 24, 2026
    1.0
    The manager working this evening was very rude and dismissive. He definitely needs retraining in customer service. He actually told me to grow up when I was trying to express my concerns with him. The same manager has been very rude and dismissive to me in the past. I purchased a tea and was waiting to get my bus back to Toronto. I asked to use the washroom and he would not let me use it. Denying a pregnant woman access to a washroom great job. Kindness goes a long way and he definitely is not kind at all and has no customer service skills. I've complained about him in the past but he still had the same attitude and poor customer service skills. I've also seen the horrible way he talks to and treats female employees at this store. It's really disgusting what this manager gets away with.A huge thank you to all the staff at Moose Winoskis for being so kind. The next time I get food or a tea etc while I'm waiting for my bus it definitely won't be from McDonald's due to the horrible customer service from this manager. He could learn a lot about customer service from them over at Moose Winoskis. They actually provide amazing customer service. You guys made my night after the horrible experience I had with this manager this evening. McDonald's please get him the retraining he needs to provide good customer service. When I complained to corporate office today I was unsure of his name but it's the man who is always miserable,never smiles and is always talking down to female employees and customers. If your a female and you have ever been here you will know exactly who he is.
  • PM
    Paul McEachern
    Sep 8, 2026
    1.0
    Today I ordered a Blast Berry Dragon Fruit drink with no ice. At the drive-thru window I was told that because I didn’t want ice, they would only fill the cup about halfway—and that’s basically what I received. This is becoming a bigger issue with McDonald’s. Prices continue to increase while portions and overall value seem to decrease. Customers are paying considerably more for burgers, fries, nuggets and drinks, yet receiving less. I understand food costs, labour costs and portion control. I run a business myself. But there comes a point where protecting the profit margin starts damaging the customer experience. Saving a few ounces of product might make sense on a spreadsheet, but losing customers certainly doesn’t. I wasn’t asking for anything free. I paid for a drink in that size cup, not a cup of ice. Choosing no ice shouldn’t mean receiving half a drink. McDonald’s built its reputation on convenience, consistency, value and customer service. When prices are substantially higher and customers feel they’re getting less for their money, something is going in the wrong direction. Profit matters, but so does the customer who generates that profit. Today wasn’t really about a few ounces of a drink. It was about the message it sent: portion control mattered more than taking care of a paying customer. Very disappointing experience.

Frequently Asked Questions About McDonald's

What are McDonald's hours of operation at 40 Sportsworld Drive, Kitchener?

McDonald's at 40 Sportsworld Drive, Kitchener, is open 24 hours a day, 7 days a week.

Does McDonald's at this location offer delivery services?

Yes, McDonald's offers delivery services 24/7 at this location.

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