Subway

Reviews

• JL

  Jessica Labutte

  5 days ago
  1.0
  I am beyond frustrated with the absolutely terrible customer service I received at Subway Kingsville May,14/2026 at roughly 6:30pm. I placed an order through the app for dinner for my family, but the app was clearly having issues with the order time and instructed me to call the store. I called TWICE no answer either time. I then drove to the store myself only to be told they never received my order. The employees even had another worker reprint receipts to double check and still claimed nothing came through. Meanwhile, I showed them proof that the money was taken from my bank account AND that my Subway points I had been saving were also used. Instead of trying to help, the employee started flinging his arms around saying, “What do you want me to do about it?” and then flat out said, “There’s nothing I can do,” telling me to contact the Subway app and complain about the store. Contacting an app to complain about a store through a robot is not going to get me my money back or my food. There’s no actual customer service number, no real support, and no help available. So not only was I charged for food my family never received, but my points were basically stolen too. I even had to call my bank and file a fraud claim for a purchase I made but never received, and now I have to wait and see if the claim even goes through. It gets even worse. I later called back asking for the district manager’s number. The employee told me they would call me back. After waiting 20 minutes with no call, I called again asking for the number and was told the manager wasn’t there then the employee HUNG UP on me. Completely unacceptable customer service from start to finish. No accountability, no professionalism, no attempt to resolve the issue, and absolutely no care that a paying customer left without food or a refund. Subway seriously needs to fix their app issues and properly train employees on how to handle customer concerns instead of brushing people off, throwing their hands in the air, and hanging up on customers.
• BR

  Brittney Robért

  May 12, 2026
  5.0
  Great customer service went on a Tuesday at 8pm! Clean perfect amount of add ons!
• DD

  Dawn Anne Drouillard

  Apr 22, 2026
  2.0
  if I come in to get a $12 salad I expect the bowl to be filled, not covering the bottom only with lettuce and giving like 3 of each item on it!!!
• HA

  Hasanain Albrha

  Apr 14, 2026
  5.0
  Really good food mark was very nice and pnk was really smart with our food
• LB

  Lexie Bloom

  Apr 10, 2026
  5.0
  Q is a pleasure to have serve me such a pleasure to have give me a cookie

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