KFC

Reviews

• DB

  Dan Brown

  1 day ago
  1.0
  Place should be shut down and KFC should be ashamed to let this operator continue to be a owner. Definitely not following recipes or procedures.
• AS

  Alla S

  6 days ago
  1.0
  The food is not fresh. Doesn’t taste like other KFC restaurants we have been too. The staff are AWFUL! NOT HELPFUL! They all need to be replaced.
• PP

  Prince Prince

  Jun 18, 2026
  1.0
  Worst KFC ever. The customer service is horrendous. The drive thru worker/manager was not taught the proper protocol of KFC Canada. Name tag not worn on uniform and when asked for her name she would not provide her name which is ridiculous for a world wide organization like KFC. I think KFC head office should look into this location for all violations which include bad and spoiled food and the worst customer service. Keswick KFC will never get my business ever again. I believe it’s safe to say that all the Georgina residents will feel the same way as me.
• RT

  R Thy

  Jun 18, 2026
  1.0
  I am writing to formally express my disappointment regarding a recent experience at one of your KFC locations. The interaction I had with the individual identifying herself as the manager was completely inconsistent with the standards of professionalism, accountability, and customer service that customers should expect from a KFC representative. While placing my order at the drive-thru, I was treated with impatience and disrespect simply because I took additional time to review the menu and make my selection. At the time, there were no vehicles waiting behind me, making the manager's attitude and apparent frustration both unnecessary and unprofessional. The situation worsened when I received my order. The meal was supposed to include sauce, yet I was never asked which sauce I preferred. When I politely inquired about it, I was told that I "should know" what sauce I wanted if I was ordering. This response was dismissive, inappropriate, and demonstrated a complete lack of customer service. Following this interaction, I contacted the restaurant to obtain the manager's name so that I could accurately report the incident. The individual refused to identify herself, stated that she was the manager, and openly declared that she did not care about my complaint. She further communicated that she did not care whether the matter was escalated. Such statements are deeply concerning coming from someone in a leadership position who is responsible for setting the standard for employee conduct and customer experience. The situation became even more unacceptable when the manager abruptly hung up the phone during the conversation. Afterward, repeated attempts to contact the restaurant were ignored, and my calls went unanswered. Rather than addressing a legitimate customer concern professionally, the manager chose to terminate communication and avoid accountability altogether. What is particularly troubling is that this does not appear to be an isolated incident. A review of the store's public customer feedback reveals numerous complaints describing similar behaviour from a manager fitting the same description. Additionally, the individual was not wearing a visible name tag, making accountability even more difficult. Managers are expected to represent the values of the brand they lead. Professionalism, respect, integrity, accountability, and customer care should be demonstrated in every interaction. The conduct displayed during this experience reflected the opposite. The dismissive attitude, refusal to identify herself, unwillingness to address a customer concern, and decision to hang up on a customer raise serious questions about the level of training, supervision, and leadership being provided at this location. I respectfully request that this matter be thoroughly investigated and that appropriate corrective action be taken. In addition, I strongly encourage KFC to provide enhanced customer service and leadership training for management staff at this location. No customer should be treated with disrespect, have their concerns dismissed, be denied basic information regarding management identification, or have communication abruptly terminated when attempting to resolve an issue. Customers choose KFC expecting not only quality food but also respectful and professional service. The experience I received fell far below those expectations and reflected poorly on the KFC brand as a whole. I would appreciate acknowledgment of this complaint and information regarding any steps being taken to address these concerns.
• MB

  Mohit Bhalla

  Jun 10, 2026
  1.0
  I was coming back from work with my gf and made a stop at this kfc. The food was so cold, workers were too rude. Missing stuff and when we asked for it coworkers started arguing with each other. Totally bullshit. Even if you’re super hungry never come here. Total bs.