ML
Marianne L.P
Sep 13, 2026
I placed my order online earlier in the day for a specific cake, but when I arrived at the store, they had no record of my order or the pickup time. Although the staff did their best to help by decorating a cake from the front fridge.
The final product was extremely disappointing. One portion of the ice cream tasted like moldy, expired milk, which was embarrassing for my wedding‑anniversary guests, and we ultimately had to throw the cake away.
KG
Krista Gunther
Sep 6, 2026
We ordered a gluten free cake and unfortunately the cake that we ordered was given to another customer. The Manager on site went out of her way to make it right for us. Mistakes are made but how you handle it makes all the difference to customers! Thank you!!
Every time I go in it smells like backed up plumbing/sewage. It's disgusting and off putting and makes me not want to go there. It kills any desire for ice cream or eating at all. Why would you have an ice cream place that smells like crap and never do anything about it for a long time? Clearly the owners/management do not care.
place was so good a girl Ophelia there was so kind and helpful to my dying grandma. She was honestly the best deserves a raise.
MD
Mrs Dorgbetor
Jul 5, 2026
I come here almost every day for my Oreo Cupfection, and the staff is usually amazing—friendly, respectful, and welcoming. Some of them even know my order before I say a word.
That's why I was so surprised by what happened today.
About 10 minutes ago, I came in and ordered my usual Oreo Cupfection. The lady in the back later came to tell me I had to pay extra to substitute the marshmallow sauce for caramel sauce, even though I've made that same substitution all times without an extra charge. That wasn't even the main issue, though.
What really upset me was the way she spoke to me. She was rude, condescending, and made me feel like I was an inconvenience. I left feeling so upset that I couldn't even enjoy my dessert.
This was honestly shocking and very disappointing, especially considering the consistently excellent service I've received from everyone else over the years.
The only reason I'm giving 4 stars instead of 1 is because all the other wonderful employees I've met deserve the recognition. They have always made this location a great place to visit. Unfortunately, today's experience has convinced me that this will be my last visit.