Thai Express Restaurant Hawkesbury

Reviews

• VB

  Vanessa Beauchamp

  Sep 22, 2026
  1.0
  Had a terrible experience at this establishment on September 22nd at 3:45 pm, I went over there with my husband and we were greeted by a man at the cashier, I started to give out our order and he happened to get our drink wrong. At this moment, another employee (woman with glasses) came over and was rude to the man and made him leave because he made a mistake (I assumed that's what it was, neither employee was speaking English or french). He left and she took over for him. I asked politely to switch the drink and the employee, who was annoyed, switched it. I had to repeat twice in the same order that it was for here and not to go, as if eating there was a big no-no. Asked for a mango nectar the employee "corrected" me by saying that it was a mango juice in a irritated manner (the drink is actually a mango nectar). The employee also didnt ask for the amount of spice for my meal which usually they do, my meal turned out bland because of the plain-no spice since she didn't bother asking. During this whole interaction, this employee was short-tempered, rude, annoyed and irritated which i could definitely feel. She kept pressuring me because I was not quick enough to order my meal, mind you we were the only people in the restaurant at that time. This made me feel as if she didn't care for the customer. I worked in customer service for the longest time and I've NEVER been this rude to a customer. Truly appaled by the lack of respect and consideration from this employee and will never go back to this establishment. Hopefully they learn how to treat the customer in a respectful manner.
• A3

  Apeman 316

  Sep 18, 2026
  4.0
  The food is always good and the service is decent. Great alternative to other restaurants.
• AB

  Anne Benoit

  Aug 17, 2026
  5.0
  Portions much bigger than expected, very attentive service- the lady even came to our table to ask if everything was ok. They were also very sweet to kids and the place seemed super clean compared to most fast food restaurants.
• HW

  HouseOf Wonders

  Aug 9, 2026
  1.0
  Environment was clean and prepared with all necessary essentials. The cashier charged the special of the day as individual items (Sunday = Pad Thai with Imperial roll). When brought up to management to make an adjustment, they asked if we had specifically asked for the special of the day, and if I had not, the cashier would not have known to punch it in as the special since their cashiers do not know the daily specials. This is an unacceptable response as the cashier must know their daily specials in order to properly assist customers, especially new customers such as our family. The management continued to blame us as the customers for not asking for the special and that it would be “too difficult” to make an adjustment after the fact. Finally at the end they offered to give us an imperial roll instead of the refund, we declined and will not return to this location. This franchise needs additional training for their front staff, and management needs to be more comfortable in the adjustment/refund process due to employee error. Attached is a review left 5 months ago that cashiers need to be vigilant of daily specials and the owners response to internally improve the process.
• QB

  Queen B

  Aug 1, 2026
  1.0
  I won't come back lady a the cash extremely rude and food definitely is less good now