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The Second Scoop

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About

Ice Cream Shop
Willard’s is a small-batch ice cream company born from a love of Hamilton, good food, and simple joys. We believe ice cream is about more than dessert — it’s about connection. The wins and the wipeouts. The birthdays, breakups, and just-because days. We’re here for all of it, bringing warmth, wonder, and just the right amount of weird with every scoop. We make everything from scratch, keep it peanut and nut-free, and always include lots of vegan options. Because good food brings people together, and building community is at the heart of what we do. Whether you’re a regular or just wandering by, we’re glad you’re here. Come say hi! We're 100% nut free with loads of vegan options!

Location

The Second Scoop
10 Mulberry Street, Hamilton, ON
L8R 2C5, Canada

Hours

Monday12:00 PM - 9:00 PM
Tuesday12:00 PM - 9:00 PM
Wednesday12:00 PM - 9:00 PM
Thursday12:00 PM - 9:00 PM
Friday12:00 PM - 9:00 PM
Saturday12:00 PM - 9:00 PM
Sunday12:00 PM - 9:00 PM

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.