Location.com logo
Rotisserie Chicken
Brand Certified

Swiss Chalet

3.9
(1,901 reviews)

Business Details

1317 Upper James St, Hamilton, ON
L9C 3B3, Canada
(905) 388-7488

About

RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Hamilton, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Details

  • Dine-inAvailable
  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Swiss Chalet
1317 Upper James St, Hamilton, ON
L9C 3B3, Canada

Hours

Monday11:00 AM - 10:00 PM
Tuesday11:00 AM - 10:00 PM
Wednesday11:00 AM - 10:00 PM
Thursday11:00 AM - 10:00 PM
Friday11:00 AM - 10:00 PM
Saturday11:00 AM - 10:00 PM
Sunday11:00 AM - 9:00 PM

Menu

3 menus · 334 items

Explore offerings from Swiss Chalet on 1317 Upper James St in Hamilton, with popular thanksgiving feast - limited time!, daily deals, starters, and rotisserie chicken available at this location.

Dining Room

111 items
View full menu

Takeout

112 items
View full menu

Delivery

111 items
View full menu

Reviews

3.9
1,901 reviews
5 stars
929
4 stars
450
3 stars
199
2 stars
101
1 star
222
  • KD
    Karen Dance
    Sep 22, 2026
    1.0
    We waited an unusually long time for our 2 servings of basic 1/4 white chicken and fries. It was total garbage. The chicken was horrid. Texture was bizarre the fries were luke warm at best. We left our meals on the plates. Our servers were busting their butts. They were sweet and apologetic. We shall not be back.
  • PB
    Pam Budnark
    Sep 21, 2026
    2.0
    Placed a mobile order. Ordered a loaded baked potato and received loaded fries. Also the fries in our meals were cold, and old and shriveled like they were sitting around for a while or leftovers scraped off a customer’s plate, and slightly undercooked. None of this was noticed until my husband came home with the order. We ended up dousing the fries with chalet sauce just so they would be somewhat edible because it was a bit late and he didn’t feel like driving all the way back. The saving grace was that the chicken was pretty decent. We have experienced past instances with food from here once in a while, but tonight was the cherry. We preferred this further away location as the quality was better over the one near our house. We are no longer giving the Upper James location our business.
  • RM
    Rebecca morrison
    Sep 21, 2026
    5.0
    Just wanted to say we were there the other night and we had the sweetest waitress! She was so friendly , checked in on us a few times and even spent a few minutes talking with us😊lovely girl Valentin was her name! We are quick in this society to mention bad service but we need to recognize the great service too
  • AS
    Ammar Saadi
    Sep 19, 2026
    5.0
    I ordered the half chicken I went with my brother in law and my sister, and Hadia was my server. She was very helpful as it was my first time in nearly 20 years coming here! She was understanding, accommodating and never felt like I was bothering her when I kept asking about the restaurant and the food. The food was okay but the service really made up for it. If you’re gonna come here make sure it’s hadia serving you!
  • CC
    Craig Cutten
    Sep 7, 2026
    1.0
    I ordered the Greek salad with chicken. What arrived did not resemble a Greek salad at all and the pieces of chicken looked like they had been pulled off the chicken leftovers. Probably a couple of tablespoons worth of chicken, a tablespoon of feta, a tablespoon of pale diced tomatoes ( September..tomato season). And no olives! This looked like a leftover wilted salad. When I asked about the olives the server told me she thought they were out. I did take a bite, but was so turned off I sent it back. I did enjoy the ice cold water. The server brought us our bill while my husband was still eating. I wish that I had thought to take a picture!

Frequently Asked Questions About Swiss Chalet

Does Swiss Chalet at 1317 Upper James St, Hamilton have a drive-thru?

Yes, Swiss Chalet at 1317 Upper James St, Hamilton has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.

Does Swiss Chalet at 1317 Upper James St, Hamilton offer a Braille menu?

Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.

Brand Certified Facts from Swiss Chalet

This information is certified by Swiss Chalet and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified September 27, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: