HH
HistoryMuse
Jul 19, 2026
Used to love coming to this location for the food and employees. I understand having a bad day, but some of the employees were downright rude just to me and the person I was with, but when someone they knew came in and ordered, they were treated like family or an old friend. The food has dropped in quality, with the fries sometimes being burnt or being black, chicken not being cooked,the bacon lookind sad and mushy. Not to mention that ingredients don't always look fresh. Veggie burger is tasteless except the grilling/charring. Some employees get stingy with ingredients and if you ask for something, they act like you are wasting their time. This is just a couple of employees, not all, as some employees are fantastic. While choosing the burger toppings, I've had an employee on multiple occasions throw the toppings, get aggravated if I wanted a bit more of something despite saying please and thank you, and then hastily wrap the burger and throw it on the tray. I'm not the only one with these experiences, but friends and family members have had the same experiences, and usually with the same employees. The salads are not cut into edible sizes, but giant leaves are left there. On a couple of occasions of ordering the side garden salad, the lettuce was turning reddish, the tomatoes looked slightly off, and the cucumbers were slimy. When I went to the counter to report the issue, they did replace it but I was told "that's strange as it was only made today." How do you perfectly slice a slimy and mushy cucumber? The fries aren't consistent at times, and neither are the burgers based on what I've been told from others I've dined with at this location. Consistency means quality of ingredients, flavour, freshness, and how it was prepared/cooked in order to not be raw or burnt. Disappointing how this location has gone down hill.