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Rotisserie Chicken
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Swiss Chalet

4.4
(2,239 reviews)
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Business Details

18187 Yonge Street, East Gwillimbury, ON
L9N 0H9, Canada
(905) 836-4046
https://www.swisschalet.com/en/locations/on/east-gwillimbury/18187-yonge-street
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About

RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in East Gwillimbury, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Details

  • Dine-inAvailable
  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Swiss Chalet
18187 Yonge Street, East Gwillimbury, ON
L9N 0H9, Canada

Hours

Monday11:00 AM - 10:00 PM
Tuesday11:00 AM - 10:00 PM
Wednesday11:00 AM - 10:00 PM
Thursday11:00 AM - 10:00 PM
Friday11:00 AM - 10:00 PM
Saturday11:00 AM - 10:00 PM
Sunday11:00 AM - 9:00 PM

Menu

3 menus · 277 items

Explore offerings from Swiss Chalet on 18187 Yonge Street in East Gwillimbury, with popular fall-off-the-bone bbq ribs, daily deals, starters, and rotisserie chicken available at this location.

Dining Room

89 items
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Takeout

94 items
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Delivery

94 items
View full menu

Reviews

4.4
2,239 reviews
5 stars
1,601
4 stars
336
3 stars
96
2 stars
61
1 star
145
  • JM
    Jessica Mutchmor-Wilton
    3 days ago
    2.0
    Slowest service of all the Swiss chalets I’ve been to. The last 2 times I’ve been with my kids (4 and 7 years old) we have waited over an hour for our meals to come. Tonight we waited 2 hours for our meals. Completely unacceptable. Seems like the only way to get your food in a timely manner is to order take out.
  • KK
    Krystal
    5 days ago
    1.0
    Very Disappointed – Extremely Poor Experience We decided to drive further than we normally would to visit this location because we have always had a good experience here. Unfortunately, our visit last night was extremely disappointing from start to finish. As soon as we were seated, we waited over 30 minutes just to have our server come to our table, take our drink order, or even acknowledge us. During that time, we watched her serve other tables who had arrived well after us, which was frustrating. Once our order was finally taken, we waited an unreasonable amount of time for our meals. When the robot finally brought our food, it went to the wrong table, adding to the already frustrating experience. When we eventually received our meals, the food was cold. I brought this to our server’s attention, and although she offered to have a new meal prepared, I was not willing to wait another lengthy period after everything we had already experienced. However, the most unacceptable part of the entire evening was discovering that my mom’s chicken was severely undercooked, with blood on the plate. How does chicken in that condition make it out of the kitchen and get served to a customer? This is not simply a matter of poor service or cold food; it is a serious food safety concern. At that point, I was extremely frustrated and asked to speak with the manager. I explained what had happened and requested our pies to take home because, quite honestly, we just wanted to leave. The manager did apologize and offered some compensation. Since one of my sons had not received the Thanksgiving Feast, he had ordered cheesecake, which the manager removed from the bill, along with applying a 20% discount. While I appreciate the apology and the gesture, the compensation does not make up for the overall experience or address the seriousness of what happened. We came to this location expecting the same quality and service we have experienced in the past, especially when driving further to dine here. Instead, we were left disappointed, frustrated, and genuinely concerned about food safety. Cold food, excessive wait times, poor service, and raw chicken are simply unacceptable. I hope management takes this complaint seriously and looks into how this happened so that another family does not have to experience the same thing. We have enjoyed coming here in the past, which makes this experience all the more disappointing.
  • NS
    Narges Sarvari
    Oct 7, 2026
    1.0
    We went for dinner, and somehow my phone got "misplaced" from our table not sure how someone was able to take my phone from our table and the manager mysteriously found it even after our waitress checked 3 different times as we were sure we had brought the phone in with us we had to go back 3 times between the car and restaurant until we went to the manager finally he came out so we explained the situation and magically with in 5 mins he was able to pull the phone out from the "back" I asked him where he got it from but was unable to answer something seemed fishy about the whole situation. Please be aware of your items
  • DB
    Dann Bravo
    Sep 30, 2026
    1.0
    Unacceptable Service, Severe Delays, and a Major Food Safety Oversight My family and I visited this establishment after a long day, hoping for a pleasant meal. While the host promptly greeted and seated us, and our server Cora quickly took our order, the experience rapidly deteriorated from there. We waited an hour and ten minutes for our food. What made this delay particularly frustrating was that the restaurant appeared to have a sufficient number of staff on duty; however, instead of tending to the dining room, we repeatedly noticed the manager and staff congregating and hanging out at the service stations. Throughout this prolonged wait, no server or manager checked on our table, provided an update, or offered an apology, despite the entire section experiencing the same issue and guests visibly looking around wondering where their meals were. This delay was especially distressing because we had a young child with us who was nearing bedtime, becoming increasingly cranky, and—to make matters worse—did not receive his food ahead of the rest of the table. When the food finally arrived, it was only slightly warm. The most alarming part of the evening occurred while our child was eating his macaroni and cheese. We discovered a kitchen prep "day dot" sticker and remnants of stuffing mixed directly into his food. We brought this to our server's attention, but just told our server that we will have our child just eat around it. To make matters worse, the manager remained standing by the service area multiple times throughout the night without once visiting our table to address the hour-long wait, apologize for the severe breakdown in service, or explain how a foreign object and prep label ended up in a child's meal. Additionally, minor items from our order, such as requested butter and extra sauce, were missed entirely. As someone who works in the hospitality and service industry, I understand that rushes happen, but this went far beyond a bad night. The complete absence of leadership, total lack of basic customer service, and blatant disregard for food safety are entirely unacceptable. Management is in desperate need of retraining. I have never experienced service this poor, and we will not be returning.
  • SS
    Sam Sam
    Sep 30, 2026
    1.0
    Waited an hour for cold food when half the tables were empty. . The manager had no compensation explanation and brought me back another cold plate of food.! 2 bites and the chicken was done! Potato barely warm. She did not offer to make it right till I asked. I had hey nasty to hey an apology. Never again will I waste my money in this garbage production line food that's an hour to get to your table! Twice cold! Thank you for ruining my birthday dinner! Compensation only received when asked for!
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Frequently Asked Questions About Swiss Chalet

Does Swiss Chalet at 18187 Yonge Street, East Gwillimbury offer a Braille menu?

Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.

What are the opening hours of Swiss Chalet at 18187 Yonge Street, East Gwillimbury?

Swiss Chalet at 18187 Yonge Street is open Monday to Saturday from 11:00 AM to 10:00 PM and Sunday from 11:00 AM to 9:30 PM.

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