KFC

Reviews

• GR

  good Riddance

  3 days ago
  1.0
  Who ever said the food is good is LYING . No crunch so oily and no flavour do NOT come here I spent 30 bucks for nothing
• BM

  ben meyerink

  3 days ago
  1.0
  mushy wet cold chicken ts was depressing and sad sanders would be disappointed
• JG

  Jyoti Gautam

  Oct 3, 2026
  5.0
  The food is so good. Every time I visit, I get fully satisfied with staff service, and fresh food.
• JP

  Jose Pichinte

  Sep 1, 2026
  1.0
  I like stopping by KFC for a quick, easy meal, but my recent experience at the Grand Avenue location was very disappointing. I went through the drive-thru and placed my order. Everything seemed fine at first, but when I got to the window, the staff told me I needed to wait because the fries weren't ready yet. They asked me to pull around and park in the front. I was in no rush at all, so I didn't mind waiting. After about 10 to 15 minutes, an employee brought my bag out to the car, and I headed home. The real disappointment came when I unpacked the food. I specifically paid extra for white meat, but when I opened the box, they had given me a leg instead. I don't mind paying extra to get what I actually want, but it's really frustrating when you pay the higher price and don't get what you ordered. On top of that, I had requested and paid for a poutine to replace the fries in my combo, but they just threw in a small bag of regular fries instead. I decided to stop by the next day to let them know about the mistakes, hoping for a simple apology or a quick fix since I was picking up lunch for work. Instead, the staff didn't seem to care at all. There was no apology and no effort to make things right. It wasn't just about the food mix-up—it was the total lack of customer service when I brought it to their attention. A little accountability and basic courtesy go a long way. That was definitely my last time visiting this location.
• KP

  Kelly Poehlman

  Aug 29, 2026
  1.0
  If I could give a zero star rating, I would. I gave this KFC another chance, despite already knowing from previous experiences how consistently bad the food and service can be here. I honestly don't know why I bothered. On August 29, 2026, the macaroni salad I received in my ordered was horrible. It smelled and tasted incredibly sour. It wasn't just slightly different - It tasted wrong. I've eaten KFC macaroni salad plenty of times and have never had it taste anything like this. I don't know what happened to it. Maybe it was old, improperly stored, prepared incorrectly, or someone changed the recipe. It honestly tasted like something had been added to stretch it, extend its shelf life, or make an old batch last longer... whatever the case may be, what I smelled and tasted was not safe enough to continue eating. I called the restaurant to inform them of my concern. Instead of showing any real care that a customer was reporting potentially spoiled food, I was told that nobody else had complained and was offered a replacement macaroni salad. Why would I want another serving of the same food I was calling to complain about? I asked for my money back for my whole order. I was told that they "don't do refunds." That is ridiculous. If there is something genuinely wrong with prepared food a customer has purchased, especially when the concern is that it may be spoiled, the customer should not be forced to accept more of the exact same product instead of receiving a refund. And "nobody else complained" is not an acceptable response to a food-quality or potential food-safety complaint. Someone has to be the first person to complain. A responsible restaurant should take that seriously, check the product, check how it was stored and prepared, and make sure it is safe before continuing to serve it. In addition to poor food quality, communication with the staff is extremely difficult because of the language barrier. If you are operating a restaurant in Ontario, management has a responsibility to ensure that employees can effectively understand customer concerns and that everyone preparing and serving food understands and follows the food-safety standards required. When a customer is trying to explain that food smells and tastes spoiled, there should not be a communication barrier preventing that concern from being properly understood or addressed. Nor should their complaint be minimized because no one else complained. What bothers me most is the apparent lack of care. This restaurant serves the Chatham-Kent community. People are spending their money here and trusting this location to prepare their families' food safely. That deserves more than a shrug and "no one else complained." I've tried giving this location chances because I believe in supporting businesses in our community, but enough is enough. The quality has been terrible too many times, and this experience crossed a line for me. KFC corporate, the franchise owner, or whoever is responsible for overseeing this location needs to start paying attention to these reviews and actually investigate what is happening here. Look at the food preparation. Look at storage and freshness procedures. Look at customer-service practices. Look at how complaints are handled. Make sure staff are properly trained in Ontario food-safety requirements. At the very least, this location needs to be inspected and held accountable, if not shut down completely. If a restaurant cannot consistently prepare and serve food safely and appropriately respond when a customer raises a concern about potentially spoiled food, then something needs to change. I should have known better than to go back. I won't make that mistake again.