I ordered a 6-inch Veggie Patty Sub on Ghost Pepper bread. Unfortunately, the bread was stale, hard, and did not taste fresh. It was so tough that it was difficult to chew.
I returned to the store with the sandwich to explain the issue. From the beginning of the conversation, the employee, Paramjeet Kaur, was rude and dismissive. In a harsh tone, she told me, “If you grill it, this is what happens to the bread.” I politely explained that I have ordered this sandwich many times before and that this was clearly not normal. I also pointed out that the bread was stale and not fresh. Her response was simply, “I don’t know then.”
When I requested to speak with the manager, I was not allowed to do so. I was told that she was the supervisor, and the conversation continued in a very unprofessional manner. She raised her voice, spoke to her colleague in Punjabi while looking at me, and made dismissive facial expressions, which made the situation even more uncomfortable.
This was not the first time I have heard concerns about professionalism at this store. After reading other customer reviews, I noticed that many people have complained about similar behavior, including rude communication and not being allowed to speak with a manager. It is disappointing to see that no action appears to have been taken so far, as the same behavior seems to be continuing. Based on my experience, she is still working at the store and speaking to customers in the same harsh tone.
The employee also appears to have multiple complaints regarding professionalism, and customers are not being allowed to speak to the manager when issues arise. This pattern of behavior is concerning, especially since it seems to have been reported by several people already without any visible action being taken.
The entire interaction should be visible on the store’s security cameras. I had also recorded a video of the incident initially, but I deleted it after she raised concerns about her privacy. However, I do have a voice recording that captures the conversation and demonstrates the manner in which both employees spoke to me.
I am disappointed not only with the quality of the food but also with the customer service I received. I hope this matter is reviewed seriously, the CCTV footage is checked, and appropriate action is taken to ensure customers are treated with respect and professionalism.