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McDonald's

3.3
(3,845 reviews)

Business Details

416 Hespeler Rd., Cambridge, ON
N1R 6J6, Canada
(519) 621-5000
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
416 Hespeler Rd., Cambridge, ON
N1R 6J6, Canada

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 184 items

Explore offerings from McDonald's on 416 Hespeler Rd. in Cambridge, with popular breakfast, beef, chicken, and sandwiches & wraps available at this location.

McDonalds English Menu

184 items

Reviews

3.3
3,845 reviews
5 stars
1,168
4 stars
887
3 stars
634
2 stars
307
1 star
849
  • JD
    Jessica Dupe
    Oct 8, 2026
    1.0
    Ordered through door dash. Recieved sealed bags with missing items. When called to report this on Oct 8th at 10 am the manager denied to speak with me and told me it was a door dash issue. Missing items in a sealed bag is beyond doordash control. Than proceeded to hang up on me and disconnect her phone. I called the mcdonalds on main st and the manager there shows impeccable customer service and satisfied my issues. I hope head office looks into this and will be reporting it further and push for corrective action to take place. Avoid this mcdonalds, just go to the one on main street
  • PN
    Princess Nana
    Oct 3, 2026
    2.0
    I ordered 3 happy meal with bts toy with habaneronsauce for 1 happy meal. A large fries and crispy chicken sandwich. The machine didn't printout a number its ok but our order took more than 15mins considering we are the only customer during that time even drive thru is empty. Our order arrived they put in medium fries instead of large. Made a complaint my kids opened the happy meal excited for a bt21 item however they were given a non bts toy with out informing us. Kids had been crying made a complaint they said they run out. But they should told us instead if waiting more than 15mins. Ok again let it pass but also the habanero sauce is missing when ask again no more as they said. It 10 in the evening hoping for a wonderful evening snack end up with a terrible experience. Hope they could have told us earlier. Manager has not been apologetic but just staring at us we didn't raise our voices just as camply the staffs had been etiquette than the manager.
  • DW
    Denise Wong
    Sep 27, 2026
    1.0
    Female Swing manger on shift around 5am on sept 27 2026. Have no customer service ethics for a so call manager. Her attitude stinks. She needs to be retrained or remove from the position as swing manager and be put in the back or be fired.
  • SP
    Simon Pfeff
    Sep 17, 2026
    5.0
    I’d like to recognize Destiny, the store manager, for her exceptional kindness and professionalism. The dictionary defines kindness as being friendly, generous, and considerate—I would describe it as Destiny. She was one of the kindest strangers I’ve ever met, treating me with genuine warmth, patience, and respect. Destiny made me feel valued and turned an ordinary visit into a memorable experience. Her positive attitude and dedication reflect wonderfully on McDonald’s. The restaurant is lucky to have such a caring and professional manager. Thank you, Destiny, for making a difference! She is genuinely someone who helped me restore fate in humanity - hotcakes guy
  • CT
    Carl Gulliver (Gulliver's Travels)
    Sep 9, 2026
    1.0
    I’m writing this review because I am genuinely angry about how I was treated, particularly being threatened with the police when all I was asking for was accountability over an order I paid for and did not receive. At approximately 2:45–2:50 a.m. on September 9, I went through the drive-thru at the McDonald’s on Hespeler Road and ordered a Quarter Pounder BLT. At the payment window, I specifically told the employee that I had ordered the Quarter Pounder BLT. She responded with “Quarter Pounder with Cheese.” The interaction was extremely rushed, the window was closed, and I was subsequently handed my food. I drove away and, about ten minutes later, realized I had been given the wrong order. I then had to turn around and drive back to the restaurant. I want to be very clear: I understand that mistakes happen. I work in hospitality myself. Getting the wrong burger is annoying, but it isn't something I would normally write a review like this over. What upset me was what happened when I returned and simply tried to have the mistake corrected and hold the interaction accountable. I asked for a refund and asked for the employee’s name so that I could provide feedback. I wasn't asking for anyone to be fired or punished. If McDonald’s has a policy against providing an employee’s name, I can understand that — tell me that and give me another way to identify the interaction so that I can provide feedback. That would have been the end of it. Instead, after waiting roughly ten minutes, I spoke with the manager on duty, Sandeep. He repeatedly told me it was “human error.” I repeatedly acknowledged that. Human error was never the issue. Sandeep then offered to give me the food I had originally ordered. I accepted that offer, but made it clear that I still wanted to provide feedback about the original interaction. This is where I became genuinely upset. After I accepted the food but maintained that I still wanted accountability and a way to provide feedback, the offer of the food was withdrawn. I was then told by Sandeep, “I will call the police right now.” I find that completely unacceptable. From my perspective, I had just been offered the food I originally ordered, but once it became clear that accepting it wasn't going to make me drop my complaint, that offer disappeared and the conversation escalated to the police. I am not claiming to know why the food was offered or what Sandeep intended by offering it. I can only describe how the interaction unfolded. But as a customer, it left me feeling as though I was being offered my food to make the complaint go away — and when I continued asking for accountability, I was instead threatened with the police. That is why I am writing this review. I wasn't threatening anyone. I wasn't behaving violently. I wasn't asking for some ridiculous amount of compensation. I had driven ten minutes away, discovered that I had paid for something I didn't order, driven ten minutes back, and wanted the situation corrected and a way to provide feedback. The original mistake was a burger. I could have forgotten about that five minutes later. Being told that the police would be called because I continued asking for accountability after being offered my food is something very different. I hope the franchise owner or McDonald’s customer relations reviews what happened at approximately 2:45–3:10 a.m. on September 9 and speaks with the manager on duty, Sandeep. A routine order mistake should have ended with “Sorry about that, let me fix it.” Instead, a completely ordinary customer complaint was escalated into a confrontation that left me feeling threatened for simply refusing to let the complaint disappear.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 416 Hespeler Rd., Cambridge?

McDonald's at 416 Hespeler Rd. is open 24 hours a day, every day of the week.

Does this McDonald's location offer delivery and in-store pickup services?

Yes, this McDonald's offers both in-store pickup and delivery services.

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