Chick-fil-A

Reviews

• MD

  M D

  3 days ago
  5.0
  Had some waffle fries and a shake. Fries came out super fresh and the milkshake was incredible. It’s definitely pricy for fast food, but the cleanliness and service are terrific.
• JK

  jasmine kaur

  May 9, 2026
  5.0
  Great customer service with very friendly staff. Everyone was welcoming, polite, and attentive. The food was fresh, tasty, and served on time. Overall, a very good experience!
• KL

  Kept Lotus

  Apr 30, 2026
  5.0
  Zachariah was amazing for my first time at Chick-fil-A he explained the menu and was very clear and very concise. He gave a 10 out of 10 for excellent customer service if he's not a manager by now or supervisor I would highly recommend it because he's got a great attitude. The food was excellent as well I really enjoyed the Chick-fil-A sauce and the chicken was juicy and crispy I recommend coming here. Also the cookies and cream milkshake was superb.
• ZA

  Zachary Amaral

  Apr 18, 2026
  5.0
  Honestly I love this place and the Kitchener location. They provide great customer service and good quality food. They have such a professional operation. What ever their training system is. Other food companies should look at it and see if they can pick up anything. They got a good mix of staff members from different demographics and backgrounds that work together to form the chick-fil-a culture. kind, and always willing to listen to better your experience. Makes you feel appreciated for eating there. Andrew gave me great service. The rest of the team just going around making sure it was as clean as possible. Doing this while people having their meals. Very courteous along the way. I would add a photo of the food but all of it is long gone.
• CM

  Chelsey Montfort

  Apr 18, 2026
  1.0
  Went through the drive-thru, and then was told multiple times that the employee couldn’t hear me on the intercom. I had to shout just to order my family’s food, then when we got to the window, we were told by this employee that she felt our “tone” was rude. I was frankly taken aback by this employee’s comments, as I was accommodating HER after trying to order 3 times. I worked in food service for over 10 years and I would never treat a costumer as foul as she did. I just said “okay” after she shared her “feelings” and she continued to complain after I listened to her and didn’t challenge her. I was just complying with her request to speak louder until she could finally hear me and then I received a lecture at the window. I really sympathize with workers in food service, so I don’t like to complain, but her attitude and comments were unjustified, entitled and inappropriate that bordered on harassment. Gross behaviour overall. I’ll be choosing other locations or other food options just to avoid interacting with this aggressive person.

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