JM
Jamie-Lee Mitchell
Jun 5, 2026
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⭐☆☆☆☆ 1 Star
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I visited this McDonald’s 282 Argyle Street South, Caledonia on June 5, 2026, between approximately 8:00 p.m. and 8:30 p.m. because the drive-through line was extremely long. Unfortunately, the experience inside was even more frustrating. There were approximately 7–10 employees visible from where I was standing, possibly more that I could not see, yet nobody appeared to be assigned to the front counter or cash register. Several customers had already paid and were waiting for food. I waited at the register and eventually asked an employee standing closest to the front counter if he could take my order because I wanted to pay cash. He shook his head and said, “No, sorry.” A short time later, another employee confirmed that customers can still pay cash at the register, which made the situation even more confusing. My frustration was that without someone available to take cash payments, my order could not be completed, while customers using kiosks or other payment methods could continue placing orders ahead of me. While waiting, I witnessed another customer complain directly to staff that the wait was taking far too long before leaving frustrated. An older gentleman’s ice cream cones were already starting to melt by the time he received them. A family with three children also received the wrong order and had to wait longer for it to be corrected. The reason many of us came inside was because the drive-through was backed up, yet it seemed that in-store customers were receiving very little attention. When I left, there were still approximately 12 vehicles waiting in the drive-through. The issue was not that employees were working hard. The issue was organization, communication, and the lack of anyone available to assist customers paying cash at the front counter. Very disappointing experience. McDonald’s should ensure that someone is available to serve front-counter customers, especially when cash payment remains an option.