OS
Olivia Salvo
Oct 7, 2026
How is it early October and the rooftop patio is closed on a 24 degree day?!
The only reason I come here is to sit outside and enjoy the rooftop…left once I found this out. The food and prices aren’t worth staying without the rooftop experience IMO.
AV
Annmarie verstraeten
Sep 28, 2026
With over 100 million plus views on my Google reviews as a Level 10 expert Google Reviewer, I always aim to give clear and honest feedback.
We visited Jacksons Landing and sat out on the patio, which was beautiful. There’s a bar area up there and the staff working were friendly.
We enjoyed that part of our visit.
The food was tasty, but unfortunately my chicken came out cold. I’m not a fan of food that is supposed to be hot arriving cold. Maybe it had been sitting for a little while before it came out, but it did take away from the meal.
We found the prices a little higher than expected for the portion sizes. For what we paid, I would have expected either a little more food or a lower price. But that said , There were things we enjoyed about
Jacksons Landing, especially sitting on the patio and the friendly staff. I just wish the food had come out hot and the prices were a little more in line with what we expected
TH
Tanya Howie
Sep 26, 2026
Very disappointed!!! Usually they are good. Not this time. Dirty table. Messed up order. Usually when u tell someone u are celiac they bring out the meal separate. Wasn’t hot to table. Son order messed up so steak came out after we were basically done. Then a comp of a free desert by the manager but they obviously forgot I could not partake as I am celiac. So I got to watch everyone enjoy desert while I sat. Just no attention to deal. I expect more when you are paying $40 a plate! If you are in this area choose Harpers Landing in Oakville. Service and food is far better there.
NK
Nik Knezevic
Sep 19, 2026
My partner and I had one of the most subpar restaurant experiences we’ve had in a long while. We’ve been to Kelly’s and Harper’s Landing and had good experiences, so we figured Jackson’s would be similar. Unfortunately, that was not the case.
The nachos were terrible. All the toppings were piled messily on top, while underneath were mostly crushed chips. They clearly seemed to have been sitting in the kitchen for a while because by the time they reached our table, they were cold. We also ordered queso on the side, which tasted like frozen queso that had been microwaved. It was barely warm and had already curdled.
My girlfriend ordered the tenderloin rigatoni. For almost $30, she received overcooked beef with watery tomato sauce. She took a couple of bites and didn’t want anymore.
I ordered the carbonara, which was admittedly a little better, but honestly, I felt like I was eating at East Side Mario’s.
The best part of the meal was that I had a gift card and didn’t have to spend any of my own money on it. We got my girlfriend’s pasta boxed up to take home, but we forgot it in the restaurant. We were already in the parking lot when we realized, and at that point, it genuinely wasn’t worth walking the 50 feet back inside to get it.
Safe to say, we won’t be coming back.
Edit: forgot to mention my water glass had lipstick on it and wasn’t thoroughly washed.
The food was wasn’t too bad (extra thin pizza) but unfortunately the service and overall experience was a tad disappointing for being fairly empty at 4pm mid week.
There to celebrate a birthday and no one asked if we were celebrating any occasions which can be expected from other restaurants.
There were no clear indications or communication about the happy hour specials, not that we showed up for them, and when we asked about them, it felt like there was an attempt to avoid applying the promotion and charge us full price instead as if someone “forgot about happy hour menus”.. luckily my wife has good eyes.
I don’t mind paying full price of course, I didn’t know about happy hour and probably wouldn’t have noticed, and still tipped 20% because everyone deserves to make a living, but I expected this should be clearly communicated when a restaurant is advertising specials.
They should be easy for customers to understand and consistently honoured.
Hopefully this was just an isolated experience, but the service definitely could have been better, more informative and always ask if anyone is celebrating without having to pull a waiter/waitress aside to explain.
Overall my family had a great time but some things always need extra attention.