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Rotisserie Chicken
Brand Certified

Swiss Chalet

4.0
(2,067 reviews)

Business Details

397 Bayfield St, Barrie, ON
L4M 3C5, Canada
(705) 737-5272

About

RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Barrie, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Details

  • Dine-inAvailable
  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Swiss Chalet
397 Bayfield St, Barrie, ON
L4M 3C5, Canada

Hours

Monday11:00 AM - 10:00 PM
Tuesday11:00 AM - 10:00 PM
Wednesday11:00 AM - 10:00 PM
Thursday11:00 AM - 10:00 PM
Friday11:00 AM - 10:00 PM
Saturday11:00 AM - 10:00 PM
Sunday11:00 AM - 9:00 PM

Menu

3 menus · 337 items

Explore offerings from Swiss Chalet on 397 Bayfield St in Barrie, with popular chicken & ribfest - limited time! , chicken & rib monday, 2 can dine tuesday, and starters available at this location.

Dining Room

96 items
View full menu

Takeout

121 items
View full menu

Delivery

120 items
View full menu

Reviews

4.0
2,067 reviews
5 stars
1,108
4 stars
407
3 stars
171
2 stars
121
1 star
260
  • JJ
    John Johnson
    4 days ago
    5.0
    We enjoyed a family Swiss Chalet meal in Barrie after a long drive home from Killarney. It was a Sunday night in August and quite busy, but our server Diane did an exceptional job with our table. She was hustling for her customers and we certainly noticed this!
  • BB
    B Bolduc
    Aug 7, 2026
    2.0
    We've eaten at this locn for yrs but this visit was dreadful! The food was cold when it arrived (blame the droid?). First delay. We had asked for an extra sauce with the order & then had to request it 3X before she brought it to the table.The server just said 'oh, didn't they bring it 'at the 3rd request. No, you did not! Second delay. To top it off, she kept staring down at the cash machine as we entered our information & tip! (I was surprised my partner left her one after that!) & it took over 7 minutes for her to walk the bill after it was requested (3rd delay). We weren't in a huge hurry but also didn't want to spend over an hr eating a simple 1/4 chicken lunch either. Perhaps some training is needed. The server was also rude to the table next to us when they simply asked for a missing fork after they also had issues with their meal). Overall, not a pleasant experience for a restaurant that prides themselves on consistency.
  • SJ
    Savannah Jane
    Aug 2, 2026
    1.0
    They should be embarrassed by the bathroom situation…… so gross and THREE stalls didn’t even have toilet paper and some where actually missing the whole toilet paper holders, one even had urine still in it. ALSO one toilet paper holder from a bathroom was on the sink…..and BOTH garbages were FULL. And it wasn’t even busy in the restaurant… absolutely nasty. The manager was horrible, I over heard him dealing with another customer and it was embarrassing, poor people, and the manager did absolutely nothing, I guess truely good service dosent exist anymore.
  • CK
    C K
    Jul 24, 2026
    2.0
    Terrible experience last night. Our family of 6 came in at 8pm and there were maybe 5 tables with guests, not busy at all. Dining room was very empty. Firstly, it was extremely cold in there - the AC was really making it uncomfortable. We had to go to our vehicles to get sleeping bags to cover our legs and already had sweaters on. It took over 20 minutes before someone took our order an hour to get our food. While we were waiting, many drinks were finished and no one checked on us while we waited or offered refills. When the meal finally came, the fries were very overdone and seemed like they had been sitting in the bottom of the fryer for hours. The dinner rolls were very hard. It was impossible to chew them or even rip them up with hands. The chicken Caesar wraps were missing dressing and flavor. We did mention our dissatisfaction kindly to the manager who did offer to discount our meal which is why I gave 2 stars, and it was clean there, but the overall experience especially considering how it wasn't busy at all is enough to not make us want to return. It is really a shame that Swiss Chalet isn't what it used to be.
  • SM
    Steve Main
    Jul 19, 2026
    1.0
    UPDATE: Swiss then replies to your comment and then you have to fill in all this information again on their site. Feedback, this is a very frustrating thing to have to do! On the way to our cottage up north on July 18, 2026, we stopped at Swiss Chalet for lunch. We timed it so our little one could eat and then fall asleep for the last leg of the trip since her nap is usually around 12:45–1:00 PM. We arrived at noon, figuring that would give us plenty of time to get in, eat, and get back on the road. Instead, we didn't leave until around 2:10. TWO HOURS - 15 min wait for a table My partner worked at Swiss Chalet for several years, so we completely understand being short staffed and having busy days. But she said she never saw a two hours to turn a table. If the kitchen was backed up, just be upfront and tell us. We'd have appreciated the honesty. When we arrived, we were told it would be about a 15-minute wait for a table, which was fine. The host left and never came back. There were two other families waiting behind us, and after about 10 minutes of nobody at the front, one of them actually went looking for someone. We were finally seated in the promised 15 minutes. Our drink order was taken about 5 minutes later, and the drinks arrived roughly 10 minutes after that. One of the drinks was a chocolate milk, and for some reason it came with ice. Not a huge deal, but I don't think I've ever seen a restaurant serve chocolate milk with ice in it. The manger then asked if our order had been taken (I assume the person who took our food order was the manager because she was wearing street clothes). We said no and they too our order: Caesar salad, a dark meat chicken wrap, a BBQ pulled pork sandwich with loaded fries, and a kids' quarter chicken meal with fries. After that... nothing. We didn't see anyone for about 45 minutes. My partner finally went looking for someone and noticed that both families who came in after us had already received their meals and were halfway through eating. I have no idea if our order was forgotten or if one item held up the whole table, but not once did anyone stop by to say, "Sorry for the wait, here's what's going on." About 5 minutes later our food finally arrived. The loaded fries were missing, which they corrected. When they brought those back, I noticed our toddler never got her drink, so we ordered it again. It never arrived, and we never saw the server again until it was time to pay. The "pulled" BBQ pork sandwich wasn't pulled pork at all. It was just chunks of pork on a bun. Sure, I guess it had been pulled off the bone at some point, but that's not what anyone expects when they order pulled pork. The rest of the food was okay, but our toddler's chicken was rubbery and clearly not fresh. She refused to eat it, and honestly, I didn't blame her. We paid the bill, which came to about $75, and for obvious reasons left no tip. After we left, we realized we'd been charged for our toddler's drink and dessert, neither of which we ever received. What really stood out wasn't even the food. It was the complete lack of communication. We totally understand busy days and being short staffed, but there was zero transparency about what was happening or how long the wait would be. Not once did anyone apologize. Not once did anyone acknowledge the delay. Service-wise, this was honestly the worst restaurant experience I've had in my 48 years of eating out. We won't be returning to this location. Save yourself the frustration and just grab something next door instead. It was a very disappointing experience.

Frequently Asked Questions About Swiss Chalet

Does Swiss Chalet at 397 Bayfield St, Barrie offer a Braille menu?

Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.

What are the operating hours of Swiss Chalet at 397 Bayfield St, Barrie?

The restaurant is open Monday to Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM, with special holiday hours noted on their website.

Brand Certified Facts from Swiss Chalet

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Certified August 16, 2026Yext Knowledge Graph
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