Swiss Chalet

Reviews

• GW

  Guy Weatherson

  6 days ago
  4.0
  Good food, overall good service, clean inside
• RL

  Randa L

  May 10, 2026
  1.0
  I had an extremely disappointing experience ordering from this restaurant on Mother’s Day. Our order was placed at approximately 5:26 p.m., with an estimated pickup time of 6:36 p.m. That already represented a 70 minute wait for chicken and fries, which I accepted because I understood it was Mother’s Day and expected delays due to the volume of orders. However, by approximately 7:25 p.m., we were still waiting for the food. At that point, it had already been over two hours since the order was placed and nearly an hour past the promised pickup time. I understand that holidays are busy and delays happen. The real issue was the complete lack of customer service, communication, professionalism, and accountability from both the restaurant and the delivery platform support line. If your app cannot accurately estimate wait times, then something needs to be fixed. Customers organize their evenings around the pickup times you provide. People should not be sitting in your lobby for close to an hour beyond the estimated pickup time with no meaningful updates, no acknowledgment of the inconvenience, and nothing to indicate anyone cares that customers are still waiting. When I contacted customer support, I was told there was “nothing they could do” other than cancel and replace the order, despite the fact that we had already waited more than two hours. No apology, compensation, goodwill gesture, or actual attempt to help resolve the issue was offered. The interaction was handled like a technical transaction instead of a customer-service problem involving real people trying to have dinner on Mother’s Day. I then called the restaurant and asked to speak to the manager. The manager seemed disengaged, dismissive, and uninterested in helping. Communication was chaotic from the start. I repeatedly provided the order details, yet he kept shouting for my husband and repeatedly saying, “No, there’s nobody here waiting. No, there’s nobody here waiting.” At one point, because of the confusion, I genuinely thought perhaps we were discussing the wrong restaurant location. I said, “Okay, just a second, let me check.” Before I even had a chance to confirm the location details or continue the conversation, the manager abruptly said “bye” and hung up on me while I was still speaking and saying, “Hold on.” I immediately tried calling back several times. One call was answered with complete silence despite me repeatedly saying “hello,” before I ultimately disconnected. After that, further calls went unanswered. What made this experience so frustrating was not simply the delay. Delays happen. What matters is how customers are treated when problems arise. A professional response would have included acknowledging the inconvenience, apologizing sincerely, giving accurate updates, offering some gesture of goodwill, or at minimum speaking respectfully and professionally. Instead, the support line treated the situation like a technical transaction rather than a customer-service issue. The restaurant manager came across as disengaged and dismissive. Communication was chaotic, calls were disconnected, and attempts to call back were ignored. There was no ownership, empathy, accountability, or meaningful customer-service recovery from either the support line or the restaurant management. What should have been a pleasant Mother’s Day dinner turned into an unnecessarily stressful and frustrating experience.
• TV

  Tara Vicckies

  May 9, 2026
  2.0
  Extremely slow service. It took 90 minutes for our dinners (6 people) to show up -- apparently due to the backordered vegetable quesadilla which was weird tasting because it was made with chopped up carrots. Drinks were slow to arrive. Poor communication with barely an update. We saw many of the tables turn in the meantime. No offer to comp us for the delay. Not a nice mother's day dinner.
• DD

  Dave

  May 7, 2026
  2.0
  Terrible location. We visited twice. Both experiences were not good. 1st time over 2 hrs for two 1/4 chicken dinners with an appetizer served cold. 2nd visit took 40 minutes for 2 soups then our chicken wrap arrived with cold fries. It was not very busy at that time. Waitress never came back to see if we needed more beverages or anything else. Never saw her again. After 2 visits at this location we will find another one
• MT

  Michelle Taylor

  Apr 17, 2026
  5.0
  This is now the ONLY Swiss Chalet I will go to. The restaurant is clean and I am OCD. The staff, Kaylin MB and Amanda are phenomenal. I watched as Amanda and cleaned off tables. Not only did she remove everything to wipe the table she also did the benches. Kaylin Is absolutely fantastic with people. Such wonderful customer service so friendly and very helpful. These two ladies are definite asset to your restaurant. Other Swiss chalet restaurants are not near as clean or as friendly. Thank you very much very much enjoyable evening.

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