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Drive-Thru Curbside
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McDonald's

3.5
(1,720 reviews)

Business Details

137 Young Street West, ALLISTON, ON
L9R 1V1, Canada
(705) 434-0003
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
137 Young Street West, ALLISTON, ON
L9R 1V1, Canada

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 184 items

Explore offerings from McDonald's on 137 Young Street West in ALLISTON, with popular breakfast, beef, chicken, and sandwiches & wraps available at this location.

McDonalds English Menu

184 items

Reviews

3.5
1,720 reviews
5 stars
591
4 stars
417
3 stars
256
2 stars
149
1 star
307
  • SS
    Shantel “Shantellylace”
    Aug 16, 2026
    2.0
    Alliston McDonalds has some of the rudest employees I have ever encountered. ADDIE was extremely rude, gave us so much attitude. We did let the manager on duty know and she sounded like she didn’t care. If you don’t like your job leave.
  • DS
    Danny S
    Aug 4, 2026
    1.0
    Fast food took 20 mins in drive thru
  • CH
    cindy Hann
    Jul 31, 2026
    2.0
    I visited this McDonald's location this morning as a frequent customer. I am generally very patient and understanding, and I have continued to return despite experiencing the same issue on many previous visits. Unfortunately, today was no different. After waiting approximately eight minutes in the drive-thru with only five vehicles ahead of me, I reached the pickup window and was once again instructed to pull ahead and wait for my order. My order consisted only of a Crispy Chicken Snack Wrap and a Children's Cheeseburger Happy Meal. Since I was more pressed for time than usual, I politely asked how long the wait would be. I was told it would be "at least five minutes." When I asked why such a simple order would require an additional five-minute wait after already spending considerable time in the drive-thru, the young woman at the window responded, "We're busy. You can either pull ahead and wait, or I can refund you. That's the way it is." Her tone, facial expression, and overall attitude came across as dismissive and unprofessional. Rather than trying to explain the situation or show any empathy, I felt as though I was simply being told to accept it or leave. I asked to speak with the manager. While I was waiting, another employee came to the window and stated that they were busy inside as well as in the drive-thru, and that was the reason for the delay. Although I did notice the parking lot was somewhat busier than normal, it certainly did not appear unusually crowded. Considering it was the Friday of a long weekend, I would have expected staffing levels to reflect the anticipated increase in business. When the manager arrived, I again asked why I was expected to wait another five minutes for such a simple order after already waiting so long in line. She explained that they were busy, short-staffed, and asked me to pull ahead so they could continue serving the vehicles behind me. I pointed out that I understood why customers are often asked to pull ahead—that it helps improve drive-thru timing statistics by allowing the order to be marked as completed sooner. Rather than acknowledging my concern, she denied that this was a factor and stated that they simply wanted to serve customers with smaller orders, such as coffee, more quickly. She also told me that if I wanted to remain at the window and wait, I could do so, but that every minute she spent talking to me meant I would be waiting even longer because she was the one running orders. When I asked why they were so short-staffed, her response was that people had called in and that she had "a lot of teenagers working for me." I found that comment particularly disappointing and offensive. As the parent of teenagers, I do not appreciate the implication that employing teenagers is somehow an acceptable explanation for slow service or operational challenges. Young employees are fully capable of providing excellent service when they are properly trained, supported, and managed. Staffing challenges and employee development ultimately fall under management's responsibility, not the age of the employees. To the manager, I would respectfully say that better leadership is needed. If employees require additional training, then they should receive it. If staffing shortages are a recurring issue, then those concerns need to be addressed proactively. While I fully understand that occasional delays happen, this has become a consistent experience at this location rather than an isolated incident. The purpose of a drive-thru is to provide quick and convenient service. When customers repeatedly spend significant time waiting in line only to be asked to pull ahead and wait even longer, it defeats that purpose. I continue to visit this location because it is convenient, and I genuinely try to be patient and understanding. However, after repeatedly experiencing the same delays along with the dismissive and unprofessional customer service I received today. As of today I frequent the other location. I'm guessing mystery shop score has already been done this month.
  • MD
    Maribel Domingues
    Jul 30, 2026
    5.0
    We had such a wonderful experience at McDonald's! The food was fresh and delicious, the service was excellent, and the atmosphere was warm and welcoming. Faziela went above and beyond to make my daughter's birthday extra special. They sang "Happy Birthday" to her and surprised her with a donut, which absolutely made her day! She felt so celebrated, and we truly appreciated the kindness and thoughtfulness. we'll definitely be back for the fresh food!
  • HM
    harry mangat
    Jul 28, 2026
    5.0
    Ver good all staff and faziela very good staff all very good work

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