While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Oceanside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers generally praised the chicken and other menu items, noting the food is delicious and fresh, though some reported issues with portion sizes and food preparation.
Service Experience
While many reviews highlighted friendly and efficient service, there were notable complaints about rude staff and order inaccuracies, particularly during busy times.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the overall dining experience.
Order Accuracy
Several customers expressed frustration with incorrect orders and missing items, indicating a need for improvement in order fulfillment.
Pricing Concerns
Many customers felt that the prices were high relative to the portion sizes and quality of food received.
MR
Mike Ramult
Nov 10, 2025
5.0
Great deal!
MP
Mr. Doug Pierson
Nov 2, 2025
5.0
They’ve definitely upgraded. This new team is really fast. They’re also very good at customer service. The food is hot and I recommend this location. Also, it seems like the manager and the team are all working together really well.
LC
Lupe Casarez
Oct 23, 2025
5.0
Very Good Chicken
BJ
BaBa's Jam
Oct 12, 2025
5.0
Super clean friendly staff and the best charbroiled chicken …I even eat the skin it’s so yummy
CG
Cisco G
Oct 10, 2025
1.0
Pay 15 dollar for a bowl and they forgot my chips salsa and no fork come on guys