El Pollo Loco

Reviews

• LW

  Larry West

  Feb 9, 2026
  5.0
  I think people underestimate El Pollo Loco: the food is really much better than fast food and can definitely compete with table-service restaurants. For your first time, if none of the bowls or burritos are calling out to you, just get the chicken with a few sauces on the side: that's where El Pollo Loco started and it's still great. The service at this Oceanside location was also very friendly and efficient: a happy crew working together well (at least during the busy Sunday lunchtime we went).
• DC

  David Cortes

  Jan 22, 2026
  1.0
  En este Restaurante Nunca te dan tu orden bien, siempre falta algo, lo raro es que nunca te dan algo de mas, por querer ellos ir a favor de el tiempo terminan dando tu orden mal, que coraje tener que volver solo a reclamar por lo que ya te cobraron y no te dieron...
• JP

  Juan Prada

  Jan 19, 2026
  5.0
  Always a very good service.
• EU

  edgar abraham andrade urias

  Dec 27, 2025
  4.0
  Es bueno pero como venimos de México el sabor no es tan bueno.
• SH

  Samantha Dawn Hoover

  Dec 21, 2025
  1.0
  I went to El Pollo Loco to buy lunch for my entire family and spent close to $60. Unfortunately, when I got home, I realized they completely forgot both burritos from the kids’ meals. I didn’t check the bag before leaving (which I probably should have), but by the time I noticed, I had already driven all the way home and had hungry kids with no food. I had to drive all the way back, wasting time and gas, and went through the drive-through to let them know what was missing. Over the intercom, they didn’t seem to care at all. When I pulled up, they tried to tell me my total — I had to explain that I was there because my food was missing. They handed me the burritos without saying sorry, without any acknowledgment of the inconvenience, and without even attempting to make it right (no coupon, no free item, nothing). Now I’m stuck eating cold food because I had to go back just to get my kids’ meals. The lack of basic customer service was extremely frustrating. Mistakes happen, but not even offering an apology made this one of the worst customer service experiences I’ve had. It truly felt like “here you go, bye,” and that was it.