Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Oceanside,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.2
546 reviews
5 stars
306
4 stars
125
3 stars
58
2 stars
23
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and efficient staff, others reported rude service and order mistakes.
Food Quality
The quality of food received varied, with some customers enjoying the chicken and other items, while others complained about dry or poorly prepared food.
Order Accuracy
Many reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to frustration among customers.
Cleanliness
Several customers noted that the restaurant was clean and well-maintained, contributing positively to their dining experience.
Value for Money
Customers expressed concerns about pricing, with some feeling that the food was overpriced for the quality received.
- EUedgar abraham andrade uriasDec 27, 20254.0Es bueno pero como venimos de México el sabor no es tan bueno.
- SHSamantha Dawn HooverDec 21, 20251.0I went to El Pollo Loco to buy lunch for my entire family and spent close to $60. Unfortunately, when I got home, I realized they completely forgot both burritos from the kids’ meals. I didn’t check the bag before leaving (which I probably should have), but by the time I noticed, I had already driven all the way home and had hungry kids with no food. I had to drive all the way back, wasting time and gas, and went through the drive-through to let them know what was missing. Over the intercom, they didn’t seem to care at all. When I pulled up, they tried to tell me my total — I had to explain that I was there because my food was missing. They handed me the burritos without saying sorry, without any acknowledgment of the inconvenience, and without even attempting to make it right (no coupon, no free item, nothing). Now I’m stuck eating cold food because I had to go back just to get my kids’ meals. The lack of basic customer service was extremely frustrating. Mistakes happen, but not even offering an apology made this one of the worst customer service experiences I’ve had. It truly felt like “here you go, bye,” and that was it.
- MRMike RamultNov 10, 20255.0Great deal!
- MPMr. Doug PiersonNov 2, 20255.0They’ve definitely upgraded. This new team is really fast. They’re also very good at customer service. The food is hot and I recommend this location. Also, it seems like the manager and the team are all working together really well.
- LCLupe CasarezOct 23, 20255.0Very Good Chicken
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Oceanside?
El Pollo Loco in Oceanside is open Monday through Friday from 9:30 AM to 11:00 PM, and on Saturdays and Sundays from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services at this location.
Is there a drive-through available at El Pollo Loco Oceanside?
Yes, this El Pollo Loco location has a drive-through service for customer convenience.
What payment options are accepted by El Pollo Loco in Oceanside?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
How can I order food from El Pollo Loco in Oceanside online?
You can order food online through the El Pollo Loco app or via their online menu at https://order.elpolloloco.com/menu/college-blvd-plaza-dr.
Does El Pollo Loco provide catering services?
Yes, catering services are available at El Pollo Loco in Oceanside.
What are some nearby fast food options around El Pollo Loco in Oceanside?
Nearby fast food options include Wendy's and De Kotija Taco Shop, both offering different quick dining experiences close to El Pollo Loco.
Which nearby coffee shops can I visit near El Pollo Loco?
Ryan and Emily bakery and Starbucks are nearby coffee shops where you can enjoy coffee or snacks before or after your meal at El Pollo Loco.
What nearby services are available around El Pollo Loco for automotive needs?
Close to El Pollo Loco, you can find Rocket convenience store and gas station, as well as Hertz Rent A Car for vehicle rentals.
Does El Pollo Loco offer free Wi-Fi for customers?
Yes, free Wi-Fi is available at El Pollo Loco in Oceanside.