Safeway

3.9
2034 reviews

About

Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher Shop
Looking for a grocery store near you? Visit your local Safeway located at 5100 Broadway, Oakland, CA. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Safeway pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Safeway deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Safeway near you today! Safeway is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Download our Safeway app for Safeway for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (510) 285-0782. Stop by and see why our service, convenience, and fresh offerings will make Safeway your favorite local supermarket!

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

Safeway
5100 Broadway, Oakland, CA
94611, United States

Hours

Reviews

3.9
2,034 reviews
5 stars
1,016
4 stars
448
3 stars
208
2 stars
103
1 star
259

What are people saying?

AI-generated from recent customer reviews

Checkout Experience

Customers consistently reported extremely long wait times at checkout, often exceeding 20-30 minutes, due to understaffing and the removal of self-checkout options.

Staffing Issues

Many reviews highlighted chronic understaffing, with only 1-2 cashiers available during busy times, leading to frustration among customers.

Store Cleanliness

While the store is generally well-stocked and clean, some customers noted issues with dirty bathrooms and unprofessional behavior from certain staff members.

Product Availability

The store offers a good selection of products, but some customers expressed frustration over the lack of specific items compared to other locations.

Customer Service

Feedback on customer service was mixed; while some staff were praised for their friendliness, others were criticized for rudeness and lack of training.
  • CB
    C Berreth
    6 days ago
    1.0
    Sandpoint Safeway has absolutely the worst produce I’ve ever seen in a grocery store. The lettuce (Romaine, Green Leaf, organic, non-organic, etc.) is so wilted it’s almost ready to fall from the racks! No exaggeration! Peppers are shriveled. This has become the norm. One star is being generous.
  • PH
    Phil Handin
    Nov 9, 2025
    2.0
    We ordered a charcuterie platter with the customer service desk on Nov. 6 to pick up on Nov. 7th at 11:00am. When we arrived, no one could find the order or the platter. After perhaps 45 minutes with the help of the fellow at the customer service desk, the platter was found. The “meats” were mostly (75%?) sausages that were tough and were not good. The few pieces of prosciutto were tough to chew. Lots of Crackers to fill the tray, but not even crisp. This was to be served to guests that evening and it was very disappointing, especially for $79.99. Any thoughts?
  • SH
    Sang Huynh
    Nov 9, 2025
    4.0
    I was pleasantly surprised to see Safeway offering an Asian food hot bar. The dishes looked fresh and tasty! However, the checkout experience could be improved. There were only four cashiers and a long line of customers waiting, which made the process slower than expected. Overall, great food options but hope to see faster service next time.
  • BR
    Brooke Russell
    Nov 7, 2025
    5.0
    The pharmacy is the best pharmacy in Oakland and that I have been to in a long time 3 different retailers were so bad. I was so pleasantly surprised to go to a good pharmacy at Safeway. From the moment I called the guy helped me in a kind way he even made calls to transfer my meds from a different retailer then he called me back to insure that he was working on it and he answered all of my questions and filled my RX in a good timely matter. When I went in to pick up my Rx the lady at the counter with blonde hair was so friendly and helpful and she really cared about me. The pharmacy looked so clean and organized. I haven’t been this happy in a long time. They are really doing an excellent job. I wish I could give more stars. Thank you Safeway pharmacy.
  • BA
    Brian Arnold
    Oct 31, 2025
    1.0
    This grocery store has 10+ regular checkout lines as well as a self checkout center. Despite this, self checkout is NEVER open, and there are never more than 2 regular checkout lines available. In the 2 years I have been going to this grocery store, the checkout line has gone at least halfway down the aisles EVERY SINGLE TIME! This is clearly not an issue with being short staffed, as there are constantly multiple employees standing around doing nothing. Additionally, rather than have the employees who are doing nothing contribute to helping the checkout line, they instead have them stand at the end of the line halfway down the isle simply to tell you that the line is now closed- now one fewer lines available. If this store could open its self checkout center, or have its employees actually do their jobs, this problem could easily be solved. In the time it takes to wait in line to checkout, one could easily just drive to a different Safeway, shop, checkout, and drive home. Note to management and corporate- If you cannot manage a grocery store, then you should not be in charge or managing a grocery store.

Frequently Asked Questions About Safeway

Does Safeway accept SNAP EBT?

Yes, Safeway accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Safeway is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.

Does Safeway near me accept Apple Pay?

Yes, Safeway accepts Apple Pay and many other convenient payment methods!