Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Oakland,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.2
1,431 reviews
5 stars
822
4 stars
304
3 stars
160
2 stars
58
1 star
87
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely; some employees are praised for their friendliness, while others are reported as rude and inattentive.
Food Quality
While many customers enjoy the food, there are frequent complaints about incorrect orders, missing items, and inconsistent food quality.
Cleanliness
The cleanliness of the restaurant is inconsistent, with reports of unsanitary conditions and issues with the bathrooms.
Wait Times
Customers frequently express frustration with long wait times, particularly in the drive-thru, and issues with order accuracy.
Management Issues
There are concerns about management and staff efficiency, with reports of poor organization and prioritization of drive-thru orders over in-store customers.
- GGGarret GlascockNov 6, 20255.0Love El Pollo Loco, love love love it. Was a Socal staple, there are none on the peninsula, so every once in a while I go to this one. They have expanded their menu, but you absolutely cannot go wrong with the family meals.
- FBFelisha BonnerNov 1, 20254.0The employees aren't so friendly
- JBJuan BarronOct 22, 20255.0I was going to el pollo loco lunch Great server Marisela de Cashier. He’s recommend the best items we can get definitely. We come back soon.
- TDTarig DiaOct 5, 20253.0You still asked me to contact you guys .. please see the attached, no way to be reached out
- EHe hammerSep 15, 20253.0Decided to stop by here to pick up food for later for work. Didn’t realize until now (5hrs later) that they forgot to give us the churros we ordered. Should have checked after they forgot to give me my drink n I had to ask for it! They sure did charge us for it though. I tried calling and they don’t answer the phone.
Frequently Asked Questions About El Pollo Loco
What are the regular hours of operation for El Pollo Loco in Oakland?
El Pollo Loco is open daily from 9:30 AM to 11:00 PM.
What time does El Pollo Loco serve dine-in customers?
Dine-in service is available every day from 9:30 AM to 9:00 PM.
Until what time can I order delivery from El Pollo Loco?
Delivery is available daily from 9:30 AM to 11:00 PM.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco offers catering services.
Can I order El Pollo Loco meals online or through an app?
Yes, you can order online via their website or use the El Pollo Loco app for quick ordering.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express and Visa cards.
Where is El Pollo Loco located in Oakland?
El Pollo Loco is located at 2506 International Blvd, Oakland, CA 94601, USA.
Is there a nearby fast food restaurant where I might go after visiting El Pollo Loco?
Yes, Jack in the Box and McDonald's are nearby fast food options if you want to try something different after El Pollo Loco.
Are there any automotive services near El Pollo Loco if I need car repair while visiting?
Speedy Auto Service and Steves Auto are nearby automotive repair shops you can visit.
What nearby places of worship are around El Pollo Loco?
Nearby churches include Iglesia De Dios Pentecontes, The Church of Higher Consciousness, and Oakland Spanish SDA Church, which you might visit before or after dining.