Chipotle Oakland Lakeshore is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported issues with food quality, including dry, poorly prepared meals and instances of foodborne illness.
Customer Service
Many reviews highlighted rude and unhelpful staff, with several customers expressing dissatisfaction with the service they received.
Order Accuracy
A significant number of customers experienced problems with incorrect or incomplete orders, particularly with online and delivery services.
Cleanliness
Several reviews mentioned cleanliness issues within the restaurant, including dirty floors and unsanitary conditions.
Portion Sizes
Customers frequently complained about small portion sizes and stingy servings of ingredients.
WY
werring yuli
Oct 13, 2025
1.0
Me and five friends ate here (different orders) and EVERYONE had diarrhea . There is something WRONG
AY
Annie Yuen
Sep 26, 2025
1.0
they forgot half the stuff on my bowl and didn’t notify me, it’s missing lettuce, corn, and sour cream 🤦🏻♀️
KO
Kaya O
Sep 16, 2025
5.0
My favorite place
MW
Marvin West
Aug 31, 2025
1.0
Saturday I took my family in. We got two bowls and a children’s bowl. The chicken on the grill Was burnt Which should have given me a warning, but we were hungry. The chicken being served was tough and had burnt skin. We ate there and hoped for the best. The next day, she was not well, throwing up, and you know what else…and she still isn’t out of the woods but recovering. I was slow to go, but I’m going now! This used to be one of my favorite Cptl but it has changed like
So many others…. Sigh.
DK
Daniel Kim
Aug 7, 2025
2.0
I just got a burrito from here on Uber eats and it's so small... It's barely bigger than the side of adobo sauce I got with it.