Business Details
About
Ice Cream ShopSnack ShopCandy StoreBakeryCaterer
Head to our Oakland ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
287 reviews
5 stars
192
4 stars
56
3 stars
13
2 stars4
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, although some reported negative experiences with service quality.
Ice Cream Quality
While several reviews highlighted the delicious flavors, there were complaints about inconsistent scoop sizes, old or thawed ice cream, and stale cones.
Pricing Concerns
Numerous customers found the prices to be high relative to the portion sizes and quality, leading to dissatisfaction.
Cleanliness
Some reviews mentioned cleanliness issues within the store, impacting the overall experience.
Location Appeal
The shop's waterfront location and ambiance received positive remarks, making it a popular spot for locals and visitors.
- GRGabrielle Reynolds2 days ago5.0I love the service. I love ice cream. This establishment is everything I love!
- MMMarquisJ4 days ago5.0Mostly doing this for free scoop. But I love Ben and Jerry’s. So yummy!! #BIGHUNGRY
- SFShravonne FolmarNov 11, 20255.0Used to come here as a kid now I’m bringing my kids to the same exact place such happiness
- EBEric BonillaNov 8, 20255.0Went for my daughters bday and had a good time with great service. Thank you so much
- JMjohn marksNov 8, 20255.0Even though they just opened the employee worked her tail off and was super friendly! A+ would recommend!
Frequently Asked Questions About Ben & Jerry’s
What kind of ice cream flavors does Ben & Jerry’s in Oakland offer?
They offer euphoric Ben & Jerry’s ice cream flavors served in the style of the original scoops from 1978, including waffle cones, shakes, and sundaes.
What are the operating hours for Ben & Jerry’s Jack London shop?
They are open Monday to Thursday from 12:00 PM to 9:30 PM, and Friday to Sunday from 12:00 PM to 11:00 PM.
What types of payment methods are accepted at Ben & Jerry’s in Oakland?
They accept American Express, Android Pay, Apple Pay, cash, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Does Ben & Jerry’s Jack London offer any pickup or delivery options?
Yes, they offer in-store pickup, curbside pickup, same-day delivery, and no-contact delivery services.
Is Ben & Jerry’s in Oakland family-friendly and accessible?
Yes, the shop welcomes families and has a wheelchair accessible entrance.
Can I order ice cream cakes or catering services at Ben & Jerry’s Oakland?
Yes, they provide ice cream cakes and ice cream catering services, including mobile catering options.
Where is Ben & Jerry’s located in Oakland?
It is located at 505 Embarcadero West, Oakland, CA 94607, USA, in Jack London Square area.
Which nearby restaurants could I visit before or after enjoying ice cream at Ben & Jerry’s?
Nearby dining options include Greedy Greg’s (burgers and seafood), Tony Roma’s (barbecue), Yoshis Jazz Club and Japanese Restaurant, and TGI Friday’s (burgers).
Are there nearby entertainment venues close to Ben & Jerry’s Jack London?
Yes, key nearby venues include Regal Jack London cinema, The Dinner Detective Murder Mystery Show, and Oaktown Jazz Workshops offering music and performing arts.
What nearby transportation or parking facilities can help me get to Ben & Jerry’s?
You can use nearby parking like Jack London Waterfront Parking and Washington Street And Embarcadero West Garage. Public transit and travel services such as Visit Oakland are also close by to assist visitors.