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Rotisserie Chicken
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Swiss Chalet

3.7
(1,044 reviews)
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Business Details

9269 Commercial St., New Minas, NS
B4N 3G2, Canada
(902) 681-1761
https://www.swisschalet.com/en/locations/ns/new-minas/9269-commercial-st.
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About

RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Atlantic shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in New Minas, NS is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Details

  • Dine-inAvailable
  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Swiss Chalet
9269 Commercial St., New Minas, NS
B4N 3G2, Canada

Hours

Monday11:00 AM - 10:00 PM
Tuesday11:00 AM - 10:00 PM
Wednesday11:00 AM - 10:00 PM
Thursday11:00 AM - 10:00 PM
Friday11:00 AM - 10:00 PM
Saturday11:00 AM - 10:00 PM
Sunday11:00 AM - 9:00 PM

Menu

3 menus · 350 items

Explore offerings from Swiss Chalet on 9269 Commercial St. in New Minas, with popular thanksgiving feast - limited time!, daily deals, starters, and rotisserie chicken available at this location.

Dining Room

109 items
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Takeout

121 items
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Delivery

120 items
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Reviews

3.7
1,044 reviews
5 stars
471
4 stars
232
3 stars
103
2 stars
74
1 star
164
  • KZ
    korri zwicker
    1 day ago
    1.0
    Absolutely horrible experience. We waited an hour and a half for our food, which is completely unacceptable. We got our drinks when we first came in, but after that, we barely saw our waitress. No refills, no checking in, no updates nothing for the entire hour and a half we were waiting. Then, to make matters worse, when our food finally came out, it was cold. And we weren’t even told until they were bringing our food to the table that they were out of white meat. After waiting an hour and a half, you would think someone could have told us that much sooner so we could decide whether we wanted something else. There was basically no communication, terrible service, an incredibly long wait, and cold food. Waiting that long for a meal is bad enough, but to then receive cold food and find out at the last second that something we ordered wasn’t even available is ridiculous. This was one of the worst restaurant experiences I’ve had. Definitely not worth the wait, and I won’t be going back.
  • WH
    Wayne Hopkins
    Sep 25, 2026
    1.0
    Very very disappointed. Obviously under staffed. Took 20 minutes for drink order (2 pop) and food order to be taken. 35 minutes later when rib thanksgiving and and chicken thanksgiving meal arrived a 2nd pop was ordered. When waitress came to see if anything was needed or bill was informed 2nd pop never came. Was then gotten for me. When asked about pie that was included in meal, we were informed only pumpkin pie was available out of the 4 pies offered. We do not care for pumpkin pie and no substitute was offered where the pies we wanted were not available. There wasn't any deduction on bill for this issue either. The actual food was good when it finally arrived and that is the only good thing I have to say about today's experience. Very very disappointing and we are unlikely to return for some time unless the store vastly changes. Disappointing for a corporate run store, much more is expected.
  • TC
    Tanya Comeau
    Sep 25, 2026
    1.0
    This had to been the worst service I have experienced in a while. Our table was forgotten about multiple times. It took us over 2 hours to dine inside - ridiculous
  • CR
    Christine Raymo
    Sep 21, 2026
    3.0
    We live 45 minutes away, so if we are on our way home snd driving by, we usually buy take-out and immediately place the bag in a thermal bag to keep it hot on the way home. The fries are often very small pieces, like leftovers, almost. The chicken is usually great tasting, but we find the servings are larger if we eat in. My biggest complaint is that our orders are almost always wrong! We pay for extra sauce, its not there. We order salad and dressing, there is no dressing or, worse yet, no salad. We request butter for our bun, we get no bun. There is something wrong with our order 90% of the time. I know it's not just us, because we have been checking our order and other people are on their way back to the store with their order messed up. People have seen us checking and commented "You, too?" It's very sad when we get home to learn things aren't right. What's the use complaining? We have complained, many times. Nothing is done and apologies seem insincere. We love Swiss ChaIet, but if we spend $50 for a meal and food is missing, or our 1/4 chicken is more like 1/8 it is really a turn-off. Worst yet, we always order white meat. Imagine getting home to find its dark meat!
  • GC
    G C
    Sep 11, 2026
    1.0
    I took my Mom and sister here for lunch on September 6th and we were pretty shocked at the place. We walked in on a Sunday morning and it was freezing cold as soon as we stepped in and the music was so loud we could barely hear each other. I asked the server to please turn the music down and possibly turn up the heat. She said she didn't control the music but would ask the manager. After asking twice and seeing the manager walking around, they never did turn it down or turn up the heat. The manager was walking around and glaring at me since there weren't too many customers yet and it was pretty uncomfortable. We were the first customers of the day at our table and both my Mom and sister commented that our table was sticky. The food was good but we just ended up eating quickly so we could get out of there. I would have preferred to give a zero tip but since I had invited my family, I didn't want to make a scene and wanted to leave. The staff, primarily the manager could do a much better job of providing a clean and friendly environment. We will not be back.
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Frequently Asked Questions About Swiss Chalet

Does Swiss Chalet at 9269 Commercial St., New Minas have a drive-thru?

Yes, Swiss Chalet at 9269 Commercial St., New Minas has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.

Does Swiss Chalet at 9269 Commercial St., New Minas offer a Braille menu?

Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.

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Certified September 27, 2026Yext Knowledge Graph
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