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Safeway

4.0
(1259 reviews)

Business Details

5720 Nave Dr, Novato, CA
94949, United States
(415) 881-9256

About

Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher ShopSafeway
Looking for a grocery store near you? Visit your local Safeway located at 5720 Nave Dr, Novato, CA. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Safeway pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Safeway deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Safeway near you today! Safeway is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Further enhance your shopping experience by grabbing a hot cup of coffee at your in-store Starbucks. Download our Safeway app for Safeway for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (415) 881-9256. Stop by and see why our service, convenience, and fresh offerings will make Safeway your favorite local supermarket!

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

Safeway
5720 Nave Dr, Novato, CA
94949, United States

Hours

Reviews

4.0
1,259 reviews
5 stars
616
4 stars
323
3 stars
171
2 stars
55
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some praising friendly employees while others report rude service and long wait times.

Cleanliness

Many customers noted that the store is clean and well-maintained, although some mentioned issues with restrooms.

Pricing

Several reviews highlighted that prices are perceived as high compared to competitors, with some customers expressing frustration over expensive items.

Product Availability

Customers frequently reported issues with stock levels, mentioning that items are often out of stock or expired.

Deli and Bakery

The deli and bakery received positive remarks for quality, although some customers experienced long wait times for service.
  • HT
    Huong Tran
    2 days ago
    1.0
    Ridiculous they only have one lane open on weekdays with an old lady. Expecting her to work all by herself
  • KP
    Kevin Powers
    Feb 20, 2026
    2.0
    Friday night rush hour and only 2 registers open. Working your cashiers to death. Need to have more people on staff, there’s zero reason for people to wait 30 minutes to get checked out. It’s not that you’re short staffed, it’s because you don’t want to pay for more employees.
  • CG
    Carl Goodman
    Feb 15, 2026
    2.0
    Yuck, Beware : Opened a 5-lb bag of flour & found flour moths inside. There wasn’t a problem returning it.
  • BR
    B R
    Feb 14, 2026
    1.0
    Feb 14th, this Safeway was PACKED with people. My register had 5 people in front of me. The Cashier, Brenda B, took 25 minutes to check out the 5 people in front of me. Brenda either no situational awareness that the store was busy or she didn't care because she treated the first two lady customers in her line as if they were catching up like old friends. If she was talking to the ladies, her hands weren't moving. Even after closing out the first lady she just kept talking and didn't start ringing up the next lady. This happened again and again. I get being friendly, but there was a long line at her register and Brenda clearly wanted to keep talking to everyone with her life story. Next came the 3 seperate mexican gentleman who had 2 items each, flowers/chocolates and it was very clear that none of them understood what she was saying because they didnt speak english. She didn't even know these people and she goes onto a rant about how expensive flowers are on Valentines day, why the florists charge so much extra on this day and the five days prior. She repeated her negative "fun facts" to each guy, each time and it was painfully awkward to watch because these gentlemen just wanted to pay and leave. Finally reaching the register I comment "Dang, that 25 minute wait line is crazy." Brenda B responds with "It wasn't 25 minutes, don't be over dramatic." That was really not the response I expected, to be spoke to with such disrespect or looked down. As soon as she started talking of course her hands didn't move. I reinarated it was a long wait and Brenda just wanted to keep arguing like this was some Facebook argument post online and that I didn't just wait 25 minutes just to get two items. I finally said "I just want to pay" to get her to stop talking and just do the basics of her job. She then had to leave the register to do something real quick. At this point I don't care about the disrespectful attitude and I don't even care if you're friendly. Learn some sense of urgency if each register has a long line over 5 people on a holiday or just stop being so selfish with disrespecting the customers time. We shouldn't be waiting on you because your treat your place of employment like some high school gathering.
  • JL
    Jamis Live
    Jan 22, 2026
    5.0
    Grat desl

Frequently Asked Questions About Safeway

Does Safeway accept SNAP EBT?

Yes, Safeway accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Safeway is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.

Does Safeway near me accept Apple Pay?

Yes, Safeway accepts Apple Pay and many other convenient payment methods!

Brand Certified Facts from Safeway

This information is certified by Safeway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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