Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
597 reviews
5 stars
224
4 stars
110
3 stars
112
2 stars
49
1 star
102
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional staff, with several instances of poor communication and attitude.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and failure to accommodate specific requests.
Cleanliness
Several customers noted that the restaurant, including restrooms, was not clean and had an unpleasant odor.
Speed of Service
Customers experienced long wait times for their orders, both in the drive-thru and curbside pickup.
Food Quality
While some customers praised the freshness of the food, others complained about subpar quality, including cold or improperly prepared items.
- DMDavid MoselyNov 11, 20253.0Several of my visits here were ruined by laughing, horse-playing people snd it was reflected in the service. On my last visit, Sat, November 8 around 5:30pm me and my sister, who is a regular morning customer ordered a med Carmel frappe and med Coke at the drive-thru. When a young man who was working the windows handed my sister her frappe, one side of the cup was covered in Carmel which also covered her hand and made a mess of her and her steering wheel. With all of the goofing off, and limited English that is spoken at this location I can't help but to wonder if this was done deliberately for a laugh that they could share. There should be at least one RESPONSIBLE ADULT on duty at all times with each shift to help put an end to the buffoonery there.
- ZAZainab ArafiSep 19, 20251.0I get off work late and this is the second time I have came to this McDonald’s at 11pm and they closed drive thru too like be frfr
- MMMarco MenendezSep 18, 20251.0Worst McDonalds service I have ever seen in my life . Wrong orders . Bad customer service !!
- JKJeffrey KwanSep 10, 20252.0Online order showed that the Happy Meal toy (Hello Kitty x TMNT) was available. Got there and ordered the Happy Meal and was given a different toy, the McDonald's sports one from a few months ago. You should've just showed that it wasn't available, like all the other McDonald's do. Also, I ordered no salt on the fries and they gave me fries with salt that were also soggy. The only thing keeping me from giving this place 1-star was that the soda machine is still in the dining room for refills.
- FDFunda Diana DiamondSep 7, 20251.0Very bad worker team
Frequently Asked Questions About McDonald's
What are the general operating hours of McDonald's at 7340 Redwood Hwy, Novato?
McDonald's is open daily from 6:00 AM to 10:00 PM.
What are the delivery service hours for this McDonald's location?
Delivery is available every day from 6:00 AM to 10:30 PM.
Does this McDonald's have a drive-thru service and what are its hours?
Yes, the drive-thru is open daily with hours generally from 5:00 AM to midnight. On Friday and Saturday, it remains open until 12:30 AM.
Can I order McDonald's food online or through a mobile app?
Yes, you can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on both iOS and Android platforms.
What payment options does McDonald's accept at this location?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does McDonald's offer curbside pickup and other services?
Yes, this location offers curbside pickup, McDelivery, mobile ordering, mobile offers, gift cards, drive-thru service, and free WiFi.
What are some nearby dining options to McDonald's at 7340 Redwood Hwy?
Nearby dining options include Dennys (a diner), L&L Hawaiian Barbecue, Chez Pierre Restaurant, Smashburger, Peet's Coffee, Local Kitchens, Taqueria Mi Pueblo III, Chipotle Mexican Grill, and Mi Pueblo Taqueria.
Are there public transit options near this McDonald's location?
Yes, the Golden Gate Transit Bus Stop #697 is nearby, which can help customers access the location via public transportation.
What nearby businesses or services might customers find useful around McDonald's?
Nearby useful services include Mary Liebig, Realtor, Pinnacle Home Loans, Z-Ultimate Self Defense Studios, Novato Police Department, Columbia Bank, Umpqua Bank, Local Fix Garage Doors Novato, Guarantee Garage Doors, Intoxalock, Roto-Rooter, Apollo Roofing Company, Hamilton's Automotive, Downtown Novato Business Association, and City of Novato - City Government.