Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
870 reviews
5 stars
335
4 stars
176
3 stars
175
2 stars
59
1 star
125
What are people saying?
AI-generated from recent customer reviews
Food Quality
Several customers reported issues with food quality, including raw or undercooked items, while others noted that the food was fresh and hot.
Customer Service
Mixed reviews on customer service; some praised friendly staff, while others experienced rudeness and unprofessional behavior.
Pricing
Customers expressed dissatisfaction with high prices for food items, particularly for basic items like water.
Cleanliness
Feedback on cleanliness was varied; some noted clean facilities, while others reported dirty bathrooms and unsanitary conditions.
Operational Hours
Multiple complaints about inaccurate drive-thru hours and early closures, leading to customer frustration.
- SBSteve BrownDec 28, 20253.0Over six bucks for a sausage McMuffin! I know they have to pay their employees but gee whiz!
- EBEric BellagioDec 15, 20251.0USE CAUTION - RAW FOOD SERVED!! Ordered a hamburger - the patties were cool temperature, and raw/fully pink. I went in to get another burger - same thing - RAW MEAT - they did not react or correct the food. Thankfully they allowed a refund. Be careful and check your food before fully eating it here. 12/15/25 around 6:00pm counter order.
- AHAmanda HardyDec 14, 20255.0it's extremely close by to where I'm at, they're very impressive workers there who have been helpful making me feel like I matter to each person there no matter what I asked for, it happened because of them. Unlike any other drive through I have seen my whole life this is the only one I've seen with sa set of stairs and crosswalk from parking lot to building as if it's in the middle of the street when it's very much not set up there. I think cars can be dangerous no matter what but here it's way safe no matter what! Delicious cheap meals too!
- JJJessDec 6, 20251.0Today, 12/6 @ 6:15pm, we were the only ones going through the drive thru at the time, and the female employee was rushing us and trying to end our order after each meal we ordered. She even cancelled our last meal and ended our order before we were done. We then had to pull up to the window to fix the order. Even that male employee was not listening and got our order wrong. I don't think we've been to a McDonald's with such negative service, which says a lot.
- VIVlad A. IonescuNov 23, 20252.0Good spot, but the machines are constantly beeping throughout the place, and it makes it hard to eat in or to even speak through the drive through intercom.
Frequently Asked Questions About McDonald's
What are the regular dine-in operating hours for this McDonald's location in Novato?
The dine-in hours are from 6:00 AM to 10:00 PM every day of the week.
What hours does the drive-through service operate at this McDonald's?
The drive-through is open daily from 4:00 AM until 2:00 AM the following day.
Is delivery service available and what are the delivery hours?
Yes, delivery is available from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.
Which payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's offer mobile ordering and delivery options?
Yes, they provide curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Where can I find the full menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Is there a mobile app for ordering at this McDonald's?
Yes, you can order using the McDonald's App available on iOS and Android platforms.
What nearby locations can help customers find this McDonald's?
This McDonald's is near notable places like Courtyard By Marriott hotel, US Bank, and Marin Airporter - Novato bus station, which can help customers orient themselves or plan visits before or after dining here.
Are there other dining options close to this McDonald's?
Yes, nearby dining includes ZENSHI Handcrafted Sushi, Super Duper Burgers, Tavern Italian Kitchen, World Famous Hotboys Chicken, Sonoma Latina Grill, and Yogen Fruz.
What local services and amenities are near this McDonald's?
Nearby amenities include banks like US Bank and U.S. Bank ATM, grocery at Safeway, coffee at Starbucks, locksmith services like KeyMe Locksmiths and minuteKEY, plus pharmacies and pet stores.