Business Details
About
Mexican Restaurant
Chipotle Novato RELO is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.0
91 reviews
5 stars
33
4 stars
12
3 stars
4
2 stars
5
1 star
37
- SBSarah BlaisOct 14, 20251.0Extremely inconsistent portion sizes, food usually isn’t fresh, restaurant is usually dirty. The people working here act like you’re intruding on them.
- GLgeorge langSep 19, 20254.0The food‘s healthy it’s fairly easy to count calories and a good way to count calories. My only suggestion is take it home with you if you want the atmosphere :-)
- RSRobert SantannaSep 13, 20251.0Had a pick-up order at 1:50pm, I had arrived at 1:44pm, and the Chipotle Drive-Thru worker had told me to wait out front since I had cars behind me(why not finish my order since I'm already here?!). Minutes go by and no one brings out my order and 10minutes passed since the pick-up time. Got a refund for the terrible service and experience.
- EHErick HernandezAug 14, 20251.0Horrible stuff i placed the order only and they never make my order after I wait a long time I asked them what happens with my order and she manager never apologized he just says you want the order or not like that I can’t believe a big company like chipotle can have employees like that I recommend to not go to that’s location because the customer service is horrible
- RCRobin Matthew CruzAug 10, 20252.0Usually passable because I love Chipotle, but this location continually diminishes in terms of their service. Having worked in customer service, I understand that there are days when you can get fed up with customers. But some employees at this location just immediately show you they’d rather be anywhere else. Some are great, but others just make a mess of the meal by carelessly and sometimes aggressively placing ingredients in the bowl/burrito, all while looking upset. Another issue this last time was when trying to specify I wanted to order two things. I gave my first order to the male employee putting together my bowl, who then passed it off to the lady helping him to finish the bowl. But as I looked to go back and give my second order, the guy had already started taking orders for the family of three behind me. So I was then put in a position where I gave up my spot in line to the family behind me. Once the employee was done with their orders, I let the employee know that I explicitly told him I’d order two things, which he forgot and didn’t even apologize for. And once it came time for the family of three to pay, we had to spend extra time figuring out which bowls were theirs and which one was mine given that I started my order before them but due to carelessness, was now lumped in with the others. Please do better, I’m a huge Chipotle fan but the service at this spot is poor. I understand when it gets busy that you want to go as quickly as possible, but please don’t punish the customers by rushing them.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Novato serve?
Chipotle Novato RELO serves customizable Mexican dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Where is Chipotle Mexican Grill located in Novato?
It is located at 128 Vintage Way, Marin, Novato, CA 94945, USA.
What are the opening hours for Chipotle Mexican Grill in Novato?
The restaurant is open daily from 10:45 AM to 10:00 PM.
How can I place an online order from Chipotle Novato RELO?
You can order online via their website at https://order.chipotle.com/ or using the Chipotle app available on the Apple App Store.
Does Chipotle Novato offer any rewards for frequent customers?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
What is the contact phone number for Chipotle Mexican Grill in Novato?
You can reach them at +1 628-236-8393.
Are there any smoothie or juice bars near Chipotle Novato?
Yes, Jamba and Starbucks are nearby for smoothies, juices, and coffee if you want a drink to complement your meal or a treat before or after dining.
What dining options are available near Chipotle Novato for Mexican cuisine?
Nearby you can also try Chevys Fresh Mex and another Chipotle Mexican Grill location if you want more Mexican dining choices.
Are there any quick snack or dessert places near Chipotle Novato?
Yes, Tuttimelon offers desserts and frozen yogurt nearby for a sweet treat before or after your meal.
What other services or amenities are located near Chipotle Mexican Grill in Novato?
Nearby amenities include Bank of America ATMs for convenient banking, automotive services like Oil Changers and Matt and Jeff's Car Wash, as well as retail stores like Justice and DSW Designer Shoe Warehouse.