El Pollo Loco

4.1
483 reviews
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Business Details

16940 Nordhoff St, Northridge, CA
91343, United States
(818) 895-1680
https://restaurants.elpolloloco.com/ca/northridge/16940-nordhoff-st
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Northridge,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
16940 Nordhoff St, Northridge, CA
91343, United States

Hours

Reviews

4.1
483 reviews
5 stars
271
4 stars
100
3 stars
47
2 stars
23
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly staff and managers, others reported rude service and issues with order accuracy.

Food Quality

Food quality is inconsistent; some customers enjoyed fresh and delicious meals, while others complained about dry or undercooked chicken and stale ingredients.

Cleanliness

Cleanliness is a concern, with reports of dirty restrooms and unclean dining areas, although some customers noted specific locations as clean.

Order Accuracy

There are frequent complaints about missing items in orders and incorrect food preparation, leading to customer dissatisfaction.

Pricing

Customers feel that prices have increased while portion sizes and food quality have declined, leading to perceptions of poor value.
  • OD
    OneTwentySix DeMello
    4 days ago
    5.0
    Up until today I mostly avoided El Pollo Loco. My past (few) experiences with the company had led me to believe that the food is underwhelming. Granted, I only tried a handful of items on the menu and this was years ago. This one visit changed my mind about El Pollo Loco. Not only was the service fast but the presentation of the food was great. I ordered the Double Chicken Tostada meal and it was pretty damn good! The tostada was filling by itself. The side of chips was unnecessary, in my opinion (don't know if they offer other side options). The workers here were pleasant as well and very generous with the sauces. I went here with my Dad today and I'll be marking this down as a place to come back to in the future.
  • JD
    John Davison
    Oct 30, 2025
    5.0
    Great place
  • BS
    Ben Song
    Oct 21, 2025
    1.0
    I didn’t get my food when I ordered here.
  • FD
    Father Don
    Aug 31, 2025
    2.0
    I wanted to give 5 stars because the gentleman of Arabian descent was one of the nicest guys I’ve met at a restaurant and showed exceptional skill when displaying his customer service BUT the salad was bad and I already left the area. Had to drive back, only for me to get another bowl with a TON of OLD LETTUCE in my SALAD! My wife is GM at another location in SF valley and I’ve never had this problem at her location. Please fix ASAP.
  • MM
    meeko mason
    Aug 12, 2025
    4.0
    This was the cleanest El Pollo loco I've ever been to
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Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Northridge, CA?

El Pollo Loco Northridge is open every day from 10:00 AM to 10:30 PM.

Does El Pollo Loco Northridge offer delivery services?

Yes, El Pollo Loco Northridge offers delivery services to customers.