Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Northridge,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
700 reviews
5 stars
338
4 stars
134
3 stars
69
2 stars
40
1 star
119
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with many mentioning dry or poorly prepared chicken and missing ingredients.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and slow service.
Cleanliness
Several customers noted unsanitary conditions, including dirty dining areas and concerns about food handling.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and excellent service from specific employees.
Management Concerns
Multiple reviews pointed to issues with management, including unprofessional behavior and lack of responsiveness to customer complaints.
- SSSteph SNov 9, 20252.0The double chicken tostada salad I tried getting it again and it’s barley any chicken let alone the double chicken (what a joke) and they didn’t add the cheese or the avacado that normally is on these!! Why do people rush making the order and also not put the right amount of food .. don’t charge such a high price for these items when you don’t put the actual food in the product to customers!! I can’t with this place anymore!!! And to drive back to get what’s missing is a waste of more money and time .. really frustrating!!!
- AAAmberOct 29, 20255.0Great food except the mac and cheese was kinda soggy. They were also fast with the service. Loved that. Usually Pollo loco takes forever but they were fast.
- WIWilliam Bilsland IIIOct 18, 20255.0Clean, well maintained location, with friendly employees.
- MPMr PerezSep 23, 20255.0⭐️⭐️⭐️⭐️⭐️ I had such a great experience at El Pollo Loco! Not only was the food excellent — fresh, flavorful, and packed with protein — but the service was on another level. They surprised me with free cilantro dressing without me even asking. It might seem like a small thing, but honestly, I don’t think I’ve gotten that kind of thoughtful service anywhere else. That extra attention made the meal feel special, and it’s exactly the kind of detail that makes me want to come back. Highly recommend!
- TNtrebor namgrAug 12, 20251.0This is by far the dirtiest el pollo loco in the san fernando valley, in my experience. I tried to go in today for lunch and all available tables were disgustingly filthy, the staff was impatient and the manager Vicky, was unable to hear any concerns. Vicky was confrontational and tried to blame her mood on me for complaining. I asked her who the owner of this location was, as she refused to refund me at first, and she told me to google it.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Northridge?
El Pollo Loco in Northridge is open Monday through Saturday from 10:00 AM to 10:00 PM, and Sunday from 10:30 AM to 9:30 PM.
Does El Pollo Loco Northridge offer delivery services?
Yes, El Pollo Loco in Northridge provides delivery service for customers.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Is there a drive-through available at this El Pollo Loco location?
Yes, this El Pollo Loco location has a drive-through service.
Does El Pollo Loco provide catering services?
Yes, they offer catering services for events and gatherings.
Where is El Pollo Loco in Northridge located?
It is located at 8301 Reseda Blvd, Northridge, CA 91324, United States.
Are there any nearby restaurants where I can get different types of food around El Pollo Loco?
Yes, near El Pollo Loco you can find Big Mama's & Papa's Pizzeria for pizza, Tierra Caliente Tacos & Beer for additional Mexican cuisine, and Panaderia Y Pupuseria Belen for Salvadoran and Latin American dishes.
What nearby places offer convenient services or amenities close to El Pollo Loco?
Nearby, you will find Flower World and Gifts for flowers and gifts, CGM Money Express for electronics and automotive parts, and Check Into Cash for payday loans and check cashing services.
Are there any health and wellness locations near El Pollo Loco?
Yes, nearby health-related locations include YA Family Dental for dental services, Mid Valley Physical Therapy for physical therapy needs, and Sekzi Wellness Hub for skin care treatments.
Is there public transportation or convenience stores near El Pollo Loco that can assist in planning a visit?
Yes, there are convenience stores and gas stations such as Circle K and Rocket nearby, which can be helpful for fueling and quick stops when visiting El Pollo Loco.