Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Northridge,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
706 reviews
5 stars
340
4 stars
135
3 stars
69
2 stars
40
1 star
122
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including dry and old chicken, missing ingredients, and poorly prepared meals.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the dining area and concerns about food safety.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and service, mentioning friendly staff and fresh meals.
- TTTray TDec 26, 20251.0Always selling old chicken. Tacos are pre-made and sitting with old dried up chicken on them and just have lettuce thrown on them. Yeah the chicken is on the grill, but those are for the next two days. The manager doesn't even look you in the eye. I advise anyone to stay away from this location.
- JMJohnnef C MendozaDec 20, 20255.012/20/2025 I've been eating here on and off for years and I never gave them a review, so here it is. They got one of the best grilled chicken around and they sell all kinds of salads, burrito bowls, and plates.
- AVAngelli VegaDec 18, 20251.0This is the worst pollo loco I've been personally. The lady there forced me to use the machine when I told her I was running late. She could have charged me on the regular register but chose to make me waste time instructing ne how to do it instead. What's worse is that the other people behind me she had no problem using the register with. It's not worth it spending money at this place anymore instead eat a good meal at home. What a messed up service honestly * I'm not interested in going back there for a while. Horrible 👋🫣
- EREman RabadiDec 1, 20251.0I'm a regular customer I go there 2 to 3 times aweek but I never even thought about writing something but I'm so disappointed how the service went down so bad 👎 they used to have amazing team now the minute you are at the window they put you on hold then when they busy they rush you out few day ago I ordered my food I came home after long day to tostada without any kind of sauce 😮💨😮💨😮💨I called the location 3 times no one picked up ..and the new employee at the window no smiles nothing they just want you out asap so sad .
- SSSteph SNov 9, 20252.0The double chicken tostada salad I tried getting it again and it’s barley any chicken let alone the double chicken (what a joke) and they didn’t add the cheese or the avacado that normally is on these!! Why do people rush making the order and also not put the right amount of food .. don’t charge such a high price for these items when you don’t put the actual food in the product to customers!! I can’t with this place anymore!!! And to drive back to get what’s missing is a waste of more money and time .. really frustrating!!!
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Northridge?
El Pollo Loco in Northridge is open Monday through Saturday from 10:00 AM to 10:00 PM, and Sunday from 10:30 AM to 9:30 PM.
Does El Pollo Loco Northridge offer delivery services?
Yes, El Pollo Loco in Northridge provides delivery service for customers.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Is there a drive-through available at this El Pollo Loco location?
Yes, this El Pollo Loco location has a drive-through service.
Does El Pollo Loco provide catering services?
Yes, they offer catering services for events and gatherings.
Where is El Pollo Loco in Northridge located?
It is located at 8301 Reseda Blvd, Northridge, CA 91324, United States.
Are there any nearby restaurants where I can get different types of food around El Pollo Loco?
Yes, near El Pollo Loco you can find Big Mama's & Papa's Pizzeria for pizza, Tierra Caliente Tacos & Beer for additional Mexican cuisine, and Panaderia Y Pupuseria Belen for Salvadoran and Latin American dishes.
What nearby places offer convenient services or amenities close to El Pollo Loco?
Nearby, you will find Flower World and Gifts for flowers and gifts, CGM Money Express for electronics and automotive parts, and Check Into Cash for payday loans and check cashing services.
Are there any health and wellness locations near El Pollo Loco?
Yes, nearby health-related locations include YA Family Dental for dental services, Mid Valley Physical Therapy for physical therapy needs, and Sekzi Wellness Hub for skin care treatments.
Is there public transportation or convenience stores near El Pollo Loco that can assist in planning a visit?
Yes, there are convenience stores and gas stations such as Circle K and Rocket nearby, which can be helpful for fueling and quick stops when visiting El Pollo Loco.